Do you thrive on crafting seamless digital solutions across multiple channels We're seeking a driven professional to lead our omnichannel strategy and implementation. As a Senior Telephony Engineer, you'll play a pivotal role in developing innovative solutions that redefine customer experiences.
- Primary Responsibilities:
Develop cutting-edge omni-channel digital solutions utilizing micro frontend, serverless, and microservices architecture within a cloud-based platform.
- Lead technical discussions, contribute to architectural decisions, and drive the technical roadmap.
Create high and low-level design solutions with a focus on software development best practices, test-driven development, and continuous integration and delivery.- Build cloud-native solutions that are highly cost-efficient and scalable.
Work effectively with minimal supervision as an individual contributor while delivering exceptional results.
- Embrace innovation, foster a culture of unlearning, and disrupt conventional norms by researching and implementing next-generation frameworks and technologies.
Bachelor's degree in Information Systems or related technical field, or equivalent combination of education and experience.
- 8-10 years of experience in call center technology, voice systems, and voice networks, with a focus on SIP/VoIP systems.
Extensive experience in supporting multi-site/virtual contact center environments, with proficiency in ViciDial, Asterisk, AudioCodes Mediant, and CTI integration.- Strong knowledge of Pearl scripting, Python, AJAX, SIP, PHP, SQL, Linux, Asterisk, IVR, WebRTC, and API Gateways.
Solid understanding of telecommunication infrastructure, including WAN, LAN, fiber-optic networks, SIP trunks, PRIs, and VoIP.
- Special Certifications: Telecom or network certifications are preferred.
At Support Services Group, we're more than just a workplace we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.
Ready to take the next step in your career Apply now to become our newest Senior Telephony Engineer and discover the possibilities that await you!
- Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Job Type: Full-time
Benefits:
Life insurance- Promotion to permanent employee
Schedule:Supplemental pay types:
13th month salary
