Search by job, company or skills

Talent Job Seeker

Senior Technical Support Engineer ( BGC)

Talent Job Seeker
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 4-6 Years
Philippines, Quezon City
Login to check your skill match score

Job Description

Job Description:

  • Provide Level 2 and Level 3 support issues.
  • Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environment
  • Recommend and apply solutions, including on-site repair for remote users
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Minimum Requirements:

  • With bachelor's degree in computer related courses
  • Must have at least 4 years of relevant work experience
  • Amenable to work onsite and in Vertis North, Quezon City
  • Good communication skills
  • can start ASAP

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

Computer Applications
Software
Hardware
Vpn
Lan

Login to check your skill match score

Login

Date Posted: 29/06/2024

Job ID: 83443211

Report Job

About Company

Talent Job Seeker
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

IT Field Support Engineer BGC PH

TRT Global Solutions PhilippinesCompany Name Confidential

Senior SaaS Technical Support

Flat Planet Philippines IncorporatedCompany Name Confidential
Last Updated: 29-06-2024 07:55:13 AM
Home Jobs in Philippines Senior Technical Support Engineer ( BGC)
Jobs by Skill - IT
Jobs by Skill - Non IT
Jobs By Industry
International Jobs