We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Responsibilities
Job Description
- Development of scripted procedures (e.g. using Powershell and Python) and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale entreprise environment.
- Collaborate and work with the various stakeholder to develop DevOps pipeline and workflow to automate end-to-end deployment processes to support Image Engineering, Application Packaging, Windows and Mac OS patching and configurations
- Develop service dashboards to monitor, detect, remediate endpoint health and risk issues, such patch versions, and related security compliance gaps.
- Develop monitoring procedures to analyze end user computing conditions to optimise performance and interoperability with endpoint security and collaboration software.
- Highly knowledgeable on integrating Microsoft Graph and O365 Management API on monitoring Microsoft 365 Compliance audit log activities, checking service specific tenant settings and automate interaction with Office 365 services
- Leverage Log Analytics to monitor and analyze system logs, troubleshoot issues, and optimize automation workflows.
- Participate in EUC projects including Base Release Image upgrades, Office 365 Collaboration suite, endpoint OS optimisation, and implementation of virtual desktop environment.
- Proactively engage internal business and other stakeholders to identify opportunitiues to improve digital workspace and employee experience.
Job Requirements
- Highly skilled in Automated Deployments and Infrastructure as Code using tools like Ansible, SCCB or Puppet. Also, experience in Power shell scripting, command line integration and invoking REST or Graph API
- Extensive experience in automating IT operations using SCCM, Intune and Jenkins to perform Image Engineering, Application Packaging, endpoint security compliance scanning and auto-remediation.
- Experience in developing reporting dashboard (e.g. using PowerBI) for hardware asset management, compliance scores and performance reports
- Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365, SCCM, MDM / Intune, SCCM, application packaging, GPOs.
- Added advantage if possessed knowledge in endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite)
- Excellent communication, interpersonal and presentation skills.
- Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
- Possess creativity, ingenuity, and willingness to challenge status quo.
- A team oriented and team player.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
