About The Role
Grade Level (for internal use):
09
The Role: Investment Research Entitlements Specialist, Research Network. This is a client facing role, which is responsible for leading and supporting our investment research product, its related commercial activities and provide specialty support service,
The Team: The Research Support team will enable you to become a successful professional and gain valuable global exposure by working closely with the world's largest investment banks, investment management, private equity firms and corporations.
The Impact: You will be responsible for effectively ensuring that our clients are properly entitled to have the correct access setup for third-party investment research on our platforms, supporting sales and commercial efforts to drive revenue, and retaining and supporting contributor relationships with our research providers globally.
What Is In It For You
- Improve social skills while interacting with industry leaders across the globe
- Become a part of a truly global team culture
- Develop comprehensive industry knowledge
- Become part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities
Responsibilities
- Maintain and improve existing Research Network operations to ensure client satisfaction and help benefit our company, clients, and research providers
- Provide detailed support for research providers, including entitling/disentitling their clients and providing training on reporting/processing tools
- Analyze and troubleshoot Client Support Requests received for issues related to the Capital IQ Investment Research product
- Provide analytics that supports our sales team and help continue growing our research business, including generating and communicating client-ready entitlement reports and email templates
- Identify entitlement issues for current subscribers and minimize the risk of cancellation
What Are We Looking For
- Working Hours: 6PM 3AM PK ST (US Eastern Hours)
- Fluency in verbal and written English; knowledge of other foreign language is a plus
- BA/BS degree and previous experience in Client Support and Sales Support
- Strong analytical skills; workable understanding of MS Excel
- Knowledge of MS Excel VBA and DBMS is a plus
- Personal initiative and ability prioritize and multi-task efficiently and effectively
- Ability to work independently while still interacting within an integrated team structure
- Proficient ability to navigate and use common computer programs
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What's In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, And Inclusion At S&P Global
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[Confidential Information]and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Job ID: 303002
Posted On: 2024-06-04
Location: Islamabad, Pakistan
