Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Job Description:
The Senior Software Technical Specialist will be responsible for supporting and maintaining critical digital wealth applications (both front-end and back-end) across several markets in Asia. We are looking for someone who is creative, has good attention to detail, is proactive, curious, and analytical, with a strong background in customer service and a good understanding of wealth and asset management systems.
Have the skills and knowledge for the job Learn more about the opening below!
Responsibilities:
- Set up and respond to alerts generated by monitoring tools such as New Relic and Devo
- Provide L2 analysis and troubleshooting support for a suite of business applications (both front-end and back-end)
- Investigate production issues using tools such as MongoDB, ServiceNow, Postman, Swagger UI, and other web applications
- Maintain and support batch job failures involving file transfer and ETL processes
- Take ownership and manage incidents with on-call requirements on a roster basis
- Coordinate development efforts with the development team for enhancements and bug fixes
- Maintain application support documentation in Confluence and Jira
- Consistently apply the concept of continuous improvement
- Perform ad hoc responsibilities as directed by management
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field
- Minimum 5-7 years of working experience supporting systems at Level 2 (support)
- Experience with relational database structures and methodologies
- Ability to understand business process requirements and, using technology, conceptualize creative solutions through to implementation
- Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of the business
- Work Set Up: Hybrid (3x a week onsite)
- Shift: Morning / Mid
Minimum Skills / Must Haves:
- Web app knowledge (frontend or Back End web technologies, APIs etc
- MongoDB / SQL
- Javascript or any programming language knowledge (C#, VB Script, .NET / .NET Core)
- React JS / Node JS
- Other technologies (Nice to have)
- CA Workload Automation / job scheduling tools
- ServiceNow / Jira / other workflow tools
- Observability and Monitoring: New Relic, Devo / others
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
