Required
- 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience.
- At least 3 years working experience as a Support and Maintenance Software Engineer/Analyst
- At least 3 years hands on experience in using JAVA, UNIX and SQL technologies
- Has very good communication skills
- Customer and User service oriented
- Willing to work in a 247 Service Delivery environment and to be on shift during Holidays as needed
Desired
- Secondary hard skills:
- Knowledge in Adobe Managed Services and Azure Cloud
- Knowledge in Problem Management
- Knowledge in Change Management Procedures
Key Responsibilities May Include, But Are Not Limited To
Will be mainly responsible for Support and Maintenance of Shopper Experience Applications under Digital Platform. This is the Unified eCommerce and Loyalty Program Web applications of Albertsons/Philtech.
- Perform Incident Resolution and Service Request Fulfillment (non-incident business requests such as reports, access, etc.)
- Perform break and permanent break fixes via Problem Resolution
- Investigate and resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors within a single system.
- Ensure that Production Systems are up and running via Monitoring and responding to Alerting.
- Provide resolution within a timely manner and informs the Support Leads or Manager regarding potential breaches of the SLA
- Participate in the resolution of Major Incidents and join related conference calls as needed
- Coordinate the activities of several groups investigating the incident as needed
- Execute and monitor Ad Hoc requests
- Perform proactive support services which may result in early detection of incidents
- Provide solutions to Operational Requests of the Business
- Ensure application documentations are up-to-date
- Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis
Hazeline Cabig2024-04-03T09:40:07+00:00Categories: Job Openings|
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