Responsibilities:
- Desktop operating system maintenance, troubleshooting, and diagnosis
- Desktop connectivity troubleshooting
- Application installation and support
- Printer installation and support
- Client VPN installation and support
- O365 Administration Support
- Desktop antimalware administration and resolution
- Active Directory user management and troubleshooting
Qualifications:
- Must be amenable to work onsite (BGC, Taguig)
- Must be amenable to work night shift (Eastern Time)
- Candidate must have at least 2 years of experience in Service Desk/Help Desk Support
- Knowledge in troubleshooting on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
- Must have good to excellent written/verbal communication skills
- At least 1 year experience in handling global/international clients
Added Advantage:
- MCSA, AZ-900 or Network+, ITIL foundation
Benefits:
- Competitive salary and benefits
- Great work-life balance
- HMO Benefits and Free Dependents
- Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
- 13th Month pay
- Night Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm 6:00 am, PH Time
- Regular Holiday: 200% of Regular Daily Wage Rate
- Special Holiday: 130% of Regular Daily Wage Rate
- SSS, PhilHealth, HDMF (Govt. mandated benefits)
- Performance Review Annual
- Communications Allowance
Additional Amenities:
- Free Snacks and Unlimited Brewed Coffee everyday
- Subsidized Meal (50% Shouldered by Company)
- Sleeping Quarters
About Us:
IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.
