Join Our Team and Make a Difference!
Who We Are:
We are a dynamic, 8-figure eCommerce company dedicated to providing top-tier health and pain management solutions. Our mission is simple yet impactful: deliver exceptional customer experiences, build unwavering brand loyalty, and improve lives. Be part of a passionate, results-driven team where your contributions create real, lasting change.
Your Role: Sr. Retention Specialist
Are you a problem-solver with a customer-first mindset As our Sr. Retention Specialist, you'll be the frontline champion in ensuring our customers stay satisfied, engaged, and loyal. By addressing concerns, offering tailored solutions, and enhancing their overall experience, you'll play a pivotal role in minimizing churn and maximizing customer lifetime value.
What You'll Do:
- Craft and implement retention strategies that delight customers and reduce churn.
- Proactively reach out to customers at risk, identify their pain points, and provide impactful solutions.
- Build strong, trust-filled relationships by deeply understanding customer needs.
- Handle cancellation requests with empathy and professionalism, presenting tailored offers to retain their business.
- Analyze customer feedback to identify trends and suggest improvements to products or processes.
- Collaborate across teamsmarketing, customer support, and salesto ensure a seamless and enjoyable customer experience.
- Leverage your knowledge of our products and promotions to provide accurate, compelling information.
- Maintain detailed records of interactions and feedback using our CRM system to drive smarter retention efforts.
What You Bring to the Table:
- Proven success in customer retention, sales, or a similar customer-focused roleespecially in eCommerce.
- Stellar communication and interpersonal skills to tackle challenges calmly and effectively.
- A proactive, problem-solving mindset with a knack for uncovering actionable insights.
- Motivation to meet and exceed retention KPIs in a fast-paced environment.
- Familiarity with tools like CRM (Gorgias), Google Suite, Shopify, and Slack.
- Bonus: Experience in health, wellness, or pain management industries.
Your Key Strengths:
With 2+ years of experience, you'll shine if you have expertise in:
- Customer service excellence and phone etiquette
- Listening and written communication
- Organizational and remote support skills
- CRM tools like Gorgias
- Data analysis and reporting
- Internet consulting and SEO basics
What We Offer:
- Competitive salary to reward your expertise.
- Opportunities for growth and development within a thriving eCommerce company.
- A supportive team environment that values collaboration and continuous learning.
- Flexible working arrangements after probation.
- Paid leave starting 30 days from your hire date.
- HMO coverage to prioritize your well-being.
Why Join Parsolution LLC
We are committed to fostering an inclusive workplace where diversity is celebrated. Equal Employment Opportunity (EEO) is at the heart of everything we do, and we go above and beyond to ensure our team feels valued, respected, and empowered.
If you're ready to take your career to the next level while making a real impact, apply now and become a vital part of our mission to transform lives. Your journey with us starts here!
