Responsible for customer-facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Managers to engage as needed in escalated renewal situations, and will also support the Team Lead in-process reviews and compliance.
What does a day in the life of a Senior Renewal Specialist/Manager look like
- Increases renewal sales for customer accounts (including encouraging additional products, reducing down sell and churn, and processing price increases)
- Accountable for timely subscription renewals for customers in assigned territory.
- Accurately forecasts risks and opportunities in territory.
- Educates customers on business practices and associated contractual implications.
- Ensures customer awareness and understanding of applicable product elements.
- Maintain account team relationships and transfer leads as appropriate.
- Prepares correct Order Forms and Proposals
- Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
- Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.
- Up to 150K USD - annual contract value
What are the required qualifications of a Senior Renewal Specialist/Manager
- 3-5 years of experience in renewals, customer success, sales, account management, or equivalent customer-facing role
- Excellent communication skills, both written and oral
- 4-year college degree or equivalent business experience
- Saas experience is preferred
- Experience recording information in Salesforce or similar CRM system preferred
- Must be willing to work hybrid at The Foundry, BGC, Taguig City (at least 2 days a month onsite)
Ninja Perks and Benefits
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
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