Senior Relationship Manager (Remote)

ABOUT SMILE

Smile is a national digital health company founded in 2006 comprising 5 divisions including the National Dental Network, Health Fund Partnerships, Projects & Investments, plus more recently, Retail Dental Cover and Corporate Dental Cover. Smile is committed to revolutionising quality healthcare accessibility and affordability for the people of Australia. Smile is the top-rated dental cover in the country, offering Retail Dental Cover to the public and Corporate Dental Cover to companies and their teams across Australia. Smile has been operating successfully with a globally distributed team since 2017.

ROLE OBJECTIVES:

This performance profile aims to attract an emotionally mature Relationship Manager with a proven track record of effectively managing and strengthening relationships with high-value clients or partners, driving revenue growth through strategic collaboration and exceptional service.

This role requires a digitally savvy professional who excels in high-level support, sales, negotiation, and digital project management while assisting with day-to-day operational items.

The ultimate goal is to enhance Smile's partnerships, ensure seamless execution of new and ongoing initiatives, and contribute to Smile's commercial success by transforming relationships into revenue opportunities. The position will have a full-time commitment of 40 hours per week with at least 6.5 hours of crossover Mon-Fri, between 8 am-5 pm GMT+10 (Brisbane, Australia).

AMAZING REASONS TO WORK WITH SMILE:

• 100% Remote: Enjoy the flexibility and convenience of working from anywhere.
• Full-Time Position: Secure a stable and consistent work schedule.
• Similar Time Zone: Work seamlessly with a team in a compatible time zone.
• Established Company: Join a nearly 20-year-old successful & growing organisation.
• National Presence: Be part of a national Australian company.
• Meaningful Work: Contribute to a noble mission to revolutionise quality healthcare accessibility and affordability.
• Top-Tier Leadership & Team: Collaborate with A leadership and A players, including successful Australian/Canadian Founder/CEO and an accomplished Australian COO with extensive experience building and scaling companies.
• Excellent Culture: Thrive in a positive, supportive work environment with a long-serving team.
• Data Approach: Enjoy the support of data-driven decision-making for strategic optimisations.

KEY OBJECTIVES AND DELIVERABLES:

1. Strengthen and Manage Partnerships:

• Use highly developed verbal and written communication skills to build trust, retain relationships, and provide exceptional support and training to our health partners.
• Proactively engage with our partners through inbound and outbound calls, emails, and occasionally via live chat, providing assistance, resolving issues and exploring revenue-building opportunities.

2. Drive Revenue through Strategic Partnerships:

• Leverage sales and negotiation skills to identify and create revenue-generating opportunities via partnerships.
• Collaborate with marketing and technical teams to ideate and implement digital engagement and revenue growth initiatives.

3. Operational and Administrative Excellence:

• Assist with some day-to-day operational and administrative processes.
• Ensure any administrative tasks are handled with high attention to detail and a focus on operational excellence.
• Seek and suggest operational efficiencies.

4. Digital Project Management and Technical Proficiency:

• Utilise Asana to efficiently manage and track the progress of our regular and new partner initiatives and operational tasks.
• Be proactive in adopting and mastering new digital tools and systems, assisting in technical implementations, and optimising processes.
• Liaise with technical and marketing departments to ensure the successful execution of digital marketing initiatives and solutions.

5. Train and Support Partners:

• Lead training sessions to help our health partners understand the product, processes, and tools, increasing their engagement and satisfaction.
• Develop training materials and sessions to ensure practices are equipped to succeed as partners of Smile.

REQUIREMENTS:

This FULL-TIME ROLE will only suit someone who also meets the following requirements:

• English Skills: Perfect professional proficiency in spoken and written English.
• Striving for Excellence: Has a passion for excelling in all they do, evidenced in achievements and the 3 references provided in the application process.
• Long-Term Vision: Strong dedication to fostering long-term collaboration, as demonstrated by previous experiences.
• Deep Relationship Management Skills:At least 8 years of experience managing and achieving exceptional results with high-value clients.
• Sales & Negotiation Skills: Proven ability to turn partnerships into revenue opportunities.
• Digital & Tech-Savvy: Comfortable with online project management tools, email marketing systems, and work-from-home collaboration tools, and learns new tools and technology quickly.
• Inbound & Outbound Calling Skills: Highly developed skills to engage with partners through calls to foster relationships and explore opportunities, plus a very quiet home office environment conducive to private calls.
• Project Management: Experience managing multiple projects and utilising digital tools to stay organised.
• Organisational Skills: Strong ability to manage multiple tasks, prioritize, and ensure operational excellence.
• Operational Excellence: Skilled in managing day-to-day administrative and operational functions with precision.
• Proactive & Self-Motivated: Ability to work independently and take initiative without direct oversight.
• Team Player: Willingness to collaborate across teams to achieve business objectives.
• Integrity: Has the highest integrity.
• Education: Bachelor's degree in a related field.

If you believe you are an excellent fit for the role and meet ALL requirements above, we look forward to hearing from you!