Senior Product Manager for Mobile App

The Senior Product Manager for Mobile App is responsible for driving innovation and growth of PETNET's mobile application to deliver a seamless, secure, and user-friendly experience. Key responsibilities include:

• Product Development: Identifying customer needs, conducting market research, ideating, testing, rolling out, and enhancing the mobile app and related e-Wallet products.
• Collaboration: Working with the Digital Business Team, IT, Operations, marketing consultants, e-wallet partners, and vendors to deliver financial solutions that address emerging market needs.
• Strategy and Planning: Leading the development of product strategies, roadmaps, and project plans to ensure timely execution, risk mitigation, and issue resolution.
• Agile Leadership: Serving as the Product Owner, promoting Agile/Scrum practices, and managing Sprint Planning, Reviews, and Retrospectives.
• Key Results Areas: Achieving product profitability, fast time-to-market, customer engagement, utilization, and satisfaction.

The role is central to transforming the PERA HUB Mobile App into a household brand that enhances customer lives in a fast, convenient, and secure manner.

Key Functions and Responsibilities:

Research / Business Intelligence / Data Analytics

• Conducts or oversees market research activities related to the product
• Provide Management with Market Intelligence data/report related to the product
• Develop/Coordinates the development of Product Analytics framework and tools to generate regular product-performance data
• Monitor, review, report and improve product performance

Product Management Life Cycle

• Coordinates and oversees the product ideation process, from idea generation to idea curation, and ensures that actionable ideas are assessed, prioritized and implemented.
• Translate ideas into Proof of Concept (e.g. Lengster Matrix)
• Conduct Design Sprints / Design Thinking sessions
• Works with Management, and other key contributors in formulating sound Product Strategy that clearly defines the product's segmentation, value proposition, positioning and penetration, stakeholders, business case, and financial projections.
• Manage the execution of product strategy through Product Roadmaps.
• Communicate the Product Strategy and Roadmap to all stakeholders using a sound Communication Plan and framework
• Manage product profitability
• Recommend product pricing strategies and pricing models
• Develop a deep understanding of user needs, pain points, and behaviors through user research, usability testing, and data analysis, translating insights into intuitive and engaging mobile app features.

Product Rollout Management

• Create Project Plans to effectively manage the launch or relaunch new products or enhancements to existing products.
• Coordinates with various stakeholders to ensure smooth execution of agreed deliverables and timetables (Product Backlog Items and Sprint Backlog Items).
• Serves as the over-all Product Owner/Project Manager of the Project NEO. Facilitates team meetings and coordinates team activities.
• Facilitate the resolution of identified risks, issues and impediments that affect implementation of product strategy and project plans.
• Provide relevant updates to Management and stakeholders about the status of deliverables.

Product Promotion

• Formulates the promotional concepts based on Product Strategy
• Coordinates with Marketing to produce promotional materials for the product.
• Oversee the implementation of product promotion. Serves as the primary Product Evangelist, Champion or Advocate internally and externally.

Stakeholder Management

• Identify stakeholders, analyze their requirements, and monitor/review how such requirements are fulfilled. Escalate issues to Management.
• Develops and maintains a productive relationship with product stakeholders and business partners.
• Provides or facilitates the provision of necessary support to the product sales team.
• Works with HR and other departments in the delivery of product training.
• Coordinates the engagement with Product consultants and ensures that their ideas and inputs are converted into action plans and their deliverables are monitored and reported.

People Development

• Builds the capabilities of the Digital Business - Mobile App Unit by proactively managing the performance and competency development of each team member;
• Implements Performance Management of team members from performance, planning, monitoring, evaluation, and improvement to ensure career progression;
• Ensures that each team member has an Individual Development Plan to facilitate competency growth;
• Clarifies the roles, responsibilities and KPIs of each team member are understood to ensure achievement of targets; reviews and initiates modification as business requires;
• Trains and mentors team members in the execution of their duties, ensuring constant improvement in their professional skills, and preparing them for succession planning;
• Motivates, inspires and disciplines, when needed, team members to maximize their potentials and capabilities; and
• Create an atmosphere of respect, trust and accountability among team members to facilitate analytical, problem-solving and innovative thinking.
• Perform tasks that may be assigned from time to time.

Job Specifications:

• Education: Bachelor's degree in computer science, engineering, business administration, or a related field. Master's degree is a plus.
• Experience: Proven experience 10 years in product management, product development, or a related role, preferably in the mobile application development and payments space.
• Strong understanding of mobile application development, user interface (UI) and user experience (UX) design principles, and mobile technology trends;
• Experience in developing and launching successful mobile applications, with a focus on delivering exceptional user experiences.
• Proficiency with mobile application development frameworks, technologies, and tools (e.g., iOS, Android, React Native, Flutter, etc.).
• Knowledge of the payments and remittance industry, cross-border payments, and international money transfer processes is a plus.
• Excellent leadership and communication skills, with the ability to collaborate effectively across different teams and stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven mindset and the ability to utilize data to inform decision-making.
• Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple projects and priorities simultaneously.
• Passion for delivering innovative, customer-centric mobile applications that drive business growth.
• Working Setup. Experience the best of both worlds with our hybrid work setup. Work remotely for most of the month, while connecting in person with the team at our headquarters in the vibrant Legaspi Village, Makati, at least five times a month. Enjoy the flexibility of remote work combined with dynamic in-office collaboration.
• Working Schedule. Achieve work-life balance with our Monday-to-Friday schedule, totaling 44 hours per week. We value providing a work structure that promotes both professional development and personal fulfillment.

Discover the Perks.

• From day one, you'll receive comprehensive HMO and life insurance coverage, ensuring your well-being and peace of mind. But that's just the beginning!
• Embrace the Future of Work with our hybrid working setup, granting you the flexibility to achieve a perfect work-life balance. No more mundane routines expect a dynamic environment that fosters growth and innovation!
• A Thriving Culture: Prepare to be immersed in a collaborative and friendly culture, where teamwork and camaraderie flourish. Your colleagues will quickly become your second family, making every workday enjoyable and fulfilling.

Why Join us

• Our Purpose: To empower and uplift Filipinos by providing access and choices for financial inclusion
• Our Mission: We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
• Our Vision: A nation where financial services are inclusive and borderless
• Industry Leadership: As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
• Professional Growth: We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
• Team Collaboration: At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
• Impactful Work: Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.

If you are driven, innovative, and eager to make a difference, we invite you to join our team at PETNET. Be part of an organization that values excellence, fosters growth, and champions transformative solutions in the financial services sector.

Apply now and embark on a rewarding career journey with PETNET. Together, let's shape the future of financial services!

Please note: Only shortlisted candidates will be contacted for an interview.