Senior Operations Consultant

We are hiring for one of our clients, a fast-growing BPO start-up that is scaling up rapidly. We need an experienced Senior Operations Consultant who has successfully ramped up large teams, particularly in big tech and BPO industries, and has managed big accounts, built operational teams, and overseen BPO operations end-to-end.

This role is pivotal in helping our company grow operationally while ensuring process improvement, client onboarding, and team ramp-ups are handled seamlessly. The role requires someone data-driven, analytical, and experienced with automation recommendations.

Initially, the role will be purely consultative, working closely with the CEO and members of the leadership team, and possibly the tech team, for a few hours a week. The consultant will provide insights into operational growth and team scalability.

About the Role

As a Senior Operations Consultant, you will provide high-level operational expertise and strategic insights to guide the account's growth. Your focus will be on ramping up teams, improving processes, and making recommendations for automation opportunities as we scale. This is a consultative role, where you will work closely with the CEO and leadership team, offering advice and participating in strategy discussions.

Duties and Responsibilities

• Provide consultative guidance on ramping up large teams within the BPO industry.
• Participate in regular consultation calls with the CEO and leadership team to discuss operational strategies and growth plans.
• Advise on the creation and scaling of operational teams.
• Assist in the client onboarding process, offering strategies to ensure smooth transitions.
• Collaborate with the tech team, if needed, to identify and recommend automation opportunities.
• Offer data-driven insights and analysis for process improvements, ensuring operational efficiency.

Compensation

Hourly rate paid by consultation hours booked.

Ideal Candidate Profile

1. Extensive experience in consulting or operational roles within large tech or BPO companies.
2. Has successfully ramped up large teams and managed full operational processes.
3. Has worked directly with leadership teams to guide operational growth strategies.
4. Has been involved in onboarding procedures for new clients, ensuring smooth transitions.
5. Has experience identifying automation opportunities and implementing process improvements.
6. Has utilised data-driven approaches, including statistical models like normal distribution and standardisation, to inform decision-making.

Qualifications

1. At least 9 years of experience in operations management or consulting, preferably in BPO or big tech industries.
2. Proven track record of managing and building teams of 100+ individuals in an operational capacity.
3. Experience in onboarding clients from start to finish in BPO or large-scale tech environments.
4. Direct involvement in implementing at least 3 process improvements or automation initiatives.
5. Demonstrable experience using statistical analysis tools or methodologies to influence operational decisions.
6. Previous experience advising senior leadership and participating in strategic discussions.