Job Qualifications:
College Graduate with strong proficiency in English
Knowledge of the insurance industry with a minimum of 5 years relevant work experience
Proficient in Windows based applications (Excel & Word) and accurate keyboard skills are required
Good analytical skills to assess any potential issues with billing and enrollments
Proven ability for accuracy and attention to detail
Organized and with ability to review processes, recommend changes and coordinate appropriate actions within the team and with other departments
Demonstrates effective communication, negotiation and interpersonal skills to be capable of dealing with all levels of company's personnel as well as in dealing with sponsors and partners
Job Duties and Responsibilities:
Ensure timely upload of SPL enrollments and other SPL processes are completed prior bill run
Ensure booking of premiums for the monthly production
Address and escalate any enrollment/upload issues encountered
Coordinate with Claims on validations and other enrolment related matters
Process non renewal of SPL policies as requested; coordinate release and monitor receipt of POD
Prepare monthly SPL production updates, data summary/reports as required
Monitor bounceback emails and process as necessary
Monitor tasks and coordinate process improvement projects ensuring targets on quality, TAT and timetables are met
Perform other general clerical/support duties as required and directed by the Operations & Systems Manager
