Senior Network Operations Center Analyst

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employeeyou are part of a team where you can truly thrive and make a difference.

About the Job:

The primary goal of the Senior NOC Technician is to provide advanced technical support and expertise to the NOC team, ensuring that critical incidents and complex issues are resolved efficiently and effectively.

What You'll Do:

• Serve as the subject matter expert and go-to resource for the NOC team, providing guidance and mentorship on advanced troubleshooting and problem-solving.
• Quickly diagnose and remediate complex technical issues that less experienced NOC Technicians are unable to resolve independently.
• Collaborate with internal technical teams (e.g., network, systems, application) to coordinate the response and resolution of critical incidents.
• Identify and implement proactive measures to prevent recurring issues and improve the overall reliability of the IT infrastructure.
• Contribute to the continuous improvement of the NOC team's processes, tools, and knowledge base.
• Ensure all incidents are properly documented and relevant information is communicated to stakeholders.

What You'll Bring:

• Minimum of 3-4 years in a technical support or IT operations role
• Extensive hands-on experience in troubleshooting and resolving complex issues across various IT systems and technologies.
• Proven track record of successfully managing and escalating critical incidents and outages.
• Experience in a 24/7 monitoring or NOC environment is highly desirable.

What We Offer:

At FGC+, we believe that every person yearns to fulfill their potential. Igniting possibility is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.

We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success not to mention a market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive base pay with incentives and allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave
• 13th month pay
• Onsite medical support
• Skills and training development programs
• Employee Engagement Events
• Employee Referral Program

A million possibilities are waiting to be ignited. Click Apply Now!

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Third-Party Agency Notice:

FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE's will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.