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Work Arrangement: Permanent Work From Home
Work Shift: Mon-Fri, 10:00PM - 6:00AM PHT We are seeking highly technical and experienced Senior Network Engineer with a strong focus on networking architecture and operations (layer 2, layer 3, virtual networks, routing protocols) to join our Engineering Support team to carry out network administration functions for both customer-facing and internal systems. As a Senior Network Engineer, you will assist with design and administrative requirements to ensure an efficient, reliable, and secure customer experience.
Senior Network Engineer are expected to bring both customer support engagements and projects to conclusion, including development of operating procedures, instruction, and training, and required documentation. Work is performed, and technical decisions are made with latitude for independent judgment, thought, and creativity.
Key Responsibilities: - Interface with customers, vendors, and internal staff. Function as an escalation point for Network Engineering staff and advanced customer support.
- Provision customer interfaces and managed hardware with close coordination with the customer.
- Maintain and promote Summit top-quality support and customer satisfaction.
- Monitor task workflow, customer communications and trouble ticket generation / escalation / resolution.
- Adherence to Change Control process and ensuring Compliance requirements are met. Participation in weekly on-call rotation and escalation trees.
- Deliver:
- Review reports of backbone circuit, transit provider, and customer routing / switching issues.
- Work with team members across multiple geographic locations and time zones to ensure thorough completion of tasks.
- Proactively monitor and troubleshoot the Summit network for stability and performance.
- Create, modify, and improve documentation supporting the Engineering teams.
- Propose, develop, and complete projects requisite with skill level.
- Take, work, and complete network focused client support requests.
- This includes troubleshooting network issues and making requested switch and firewall changes. - Work and complete new deployments.
- Assist in client and internal maintenance and upkeep work.
- Assist in client and internal project work.
Skills and Requirements:
Switching and Routing focus:- Experience in network troubleshooting/fault isolation, teamwork, and multitasking.
- Minimum of 5 years operational experience (Service Provider or Enterprise IT Campus/Datacenter).
- Minimum of 3 years operational experience with Juniper MX / PTX / QFX / EX platforms.
- Extensive working knowledge of Juniper JUNOS / JUNOS Evo.
- Extensive operational experience with routing protocols, including BGP and OSPF.
- Extensive operational experience with networking protocols and standards including EVPN, VXLAN, VRRP, LACP, VLANs.
- Excellent written and verbal interpersonal communication skills.
- Demonstrated willingness to learn, teach, and share knowledge.
- Operational experience with configuration & troubleshooting of cloud and hypervisor networking.
- Typical internet application comprehension: HTTP/S, SMTP, DNS, etc.
Network Security and Firewall focus:- Experience in network troubleshooting/fault isolation, teamwork, and multitasking.
- Minimum of 5 years operational experience (Service Provider or Enterprise IT Campus/Datacenter).
- Minimum 3 years experience deploying and troubleshooting Palo Alto firewalls, including central management via Panorama.
- Extensive operational experience configuring and troubleshooting IPSec tunnels, NAT, Global Protect/SSL VPN, NGFW / Layer 7 features.
- Extensive operational experience with routing protocols, including BGP and OSPF.
- Excellent written and verbal interpersonal communication skills.
- Demonstrated willingness to learn, teach, and share knowledge.
- Operational experience with configuration & troubleshooting of cloud and hypervisor networking.
- Typical internet application comprehension: HTTP/S, SMTP, DNS, etc.
Nice to Have:- Operation experience with AWS advanced networking concepts such as Route Tables, Transit Gateway, and Direct Connect.
- Experience with layer 1 troubleshooting, including dedicated circuits, fiber links, and wavelength devices (muxes, waveservers, etc).
- Extensive experience configuring and troubleshooting firewalls, network load balancers, IPSec tunnels, NAT, Layer 4/7 load balancing and network attack mitigation devices. Preferred vendors: Check Point, Juniper SRX, Fortinet, Radware, F5.
- Preferred Certifications: Juniper JNCIE-SP, Juniper JNCIE-ENT.
- Preferred Certifications: Palo Alto Networks Certified Cybersecurity Associate (PCCSA), Palo Alto Networks Certified Network Security Administrator (PCNSA), Palo Alto Networks Certified Network Security Engineer (PCNSE)
Benefits:- 1-month FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program* - FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
*Terms and conditions apply
