ROLE: Senior Manager - Transitions
Location: MOA, Pasay, Philippines.
Salary: PHP 174,000 Max Basic
Language: English (Filipino)
Joining Date: ASAP or with Notice Period
Headcounts: 1
Permanent Job
Must Have: 10+ years in the BPO industry with at least 3+ years of experience in end-to-end transitions for contact center set-up, Program Management experience of a small to medium size engagement, College Graduate
Basic Function
The incumbent will be responsible for leading migrations anywhere from across the company global footprint. The candidate should have an in depth knowledge of migrations.
The incumbent will be responsible in ensuring that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.
Essential Functions
Will execute transition of processes with end to end accountability
Consultants in this practice will be required to work closely with our clients on onsite projects
Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
The job will involve extensive interaction with business users, senior management and IT personnel of the company.
To lead client engagements, ensuring consistent service delivery
Business development in select accounts
Skills
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical
Project management skills
Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution.
Self starter there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution.
Education Requirements
Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)
Work Experience Requirements:
10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in migrations
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Job Types: Full-time, Permanent
Pay: Php174,- 00 per month
Application Question(s): - What nationality are you
How many years of experience as Senior Manager - Transitions in a BPO Company
- How many years of experience in a BPO company (also mention the BPO Company name)
Do you have 10+ years in the BPO industry with at least 3 years of experience in end-to-end transitions for contact center set-up, Program Management experience of a small to medium size engagement (Mention)- The salary is fixed not negotiable, the salary the max salary is PHP 174,000 Max basic , are you okay with it
You will be contacted via Viber by HR - Purvi to schedule your interview, are you on Viber
* How soon can you join (notice Period
