SENIOR MANAGER, SUPPLY CHAIN MANAGEMENT AND CUSTOMER CARE APAC

Responsibilities:

• Overall process owner & approver on process improvements for SCM CC Operation as well Shared Services Management

Conducts Regular Process Reviews & Process Checks for Country Specific Customer Care Processes

• Streamline Instrumentations APAC & Demopool Asia (QBS SCM) process

Top level escalation for local business partners & stakeholders for QBS APAC SCMCC Shared Services

• Main Point of Contact for SCM & Order to Cash activity transitions

Leads data gathering & analytics on Supply Chain & Customer Care scope of operations

• Reviews Master Control documents & ensure these are up to date & complete

Independently represents QBS SCM CC APAC in Senior Leadership Meetings

• Cascades top level company strategies & creates team KPIs to support company objectives

Leads yearly strategic & tactical planning for the QBS SCMCC APAC Team & ensure Company goals are aligned with the team goals & action plans are in place to support Company targets & objectives

• Forecasts and plans for budget on the Supply Chain, Customer Care & Demopool APAC assigned cost centers

Manages budget & approves expenditures, reviews workload capacity & manages workforce

• Actively participates as a member of the Management Committee in QBS Manila

• Qualifications:

Degree in Supply Chain, Engineering, Business Management or equivalent

• Minimum 8 years of Supply Chain & Customer Care operations experience, with at least 4 years managerial experience in a shared service environment of a multinational organization setup to support Asia Pacific region

Strong people management, analytical, organization & problem-solving skills

• Excellent interpersonal & leadership skills with an ability to communicate processes, timelines & schedules clearly

Ability to develop, analyze & apply data to make decisions in alignment to meet service requirements while consistently achieve operational requirements

• Profound understanding of customer support processes & related systems (i.e. SAP and SalesForce.com)

Strong MS office applications & presentation skills

• Proficient in English

Customer Focus with strong leadership skills

• Can lead objective-oriented exchange of information & initiate interdisciplinary & international communication networks within the organizational unit, with international partners on a regular basis

Can conduct expedient, structured & efficient strategic oriented discussions & difficult negotiations in order to achieve the desired results

• Communicate in a constructive manner in the event of dispute resolution

Mediates escalated situation

• Must be willing to work in McKinley West, Taguig

Job Type: Permanent

Pay: Php100,

• 00 - Php140,000.00 per month
  
  Benefits:
• Life insurance

Opportunities for promotion

• Pay raise

Schedule:

• 8 hour shift

Afternoon shift

• Day shift

Early shift

• Evening shift

Fixed shift

• Late shift

Night shift

• Shift system

Supplemental pay types:

• 13th month salary

Experience:

• SAP Supply Chain Management: 8 years (Preferred)

Customer Care Operations: 8 years (Preferred)

• Managerial: 4 years (Preferred)

* Shared services: 4 years (Preferred)