Responsibilities:
Overall process owner & approver on process improvements for SCM CC Operation as well Shared Services Management
Conducts Regular Process Reviews & Process Checks for Country Specific Customer Care Processes
Streamline Instrumentations APAC & Demopool Asia (QBS SCM) process
Top level escalation for local business partners & stakeholders for QBS APAC SCMCC Shared Services
Main Point of Contact for SCM & Order to Cash activity transitions
Leads data gathering & analytics on Supply Chain & Customer Care scope of operations
Reviews Master Control documents & ensure these are up to date & complete
Independently represents QBS SCM CC APAC in Senior Leadership Meetings
Cascades top level company strategies & creates team KPIs to support company objectives
Leads yearly strategic & tactical planning for the QBS SCMCC APAC Team & ensure Company goals are aligned with the team goals & action plans are in place to support Company targets & objectives
Forecasts and plans for budget on the Supply Chain, Customer Care & Demopool APAC assigned cost centers
Manages budget & approves expenditures, reviews workload capacity & manages workforce
Actively participates as a member of the Management Committee in QBS Manila
Qualifications:
Degree in Supply Chain, Engineering, Business Management or equivalent
Minimum 8 years of Supply Chain & Customer Care operations experience, with at least 4 years managerial experience in a shared service environment of a multinational organization setup to support Asia Pacific region
Strong people management, analytical, organization & problem-solving skills
Excellent interpersonal & leadership skills with an ability to communicate processes, timelines & schedules clearly
Ability to develop, analyze & apply data to make decisions in alignment to meet service requirements while consistently achieve operational requirements
Profound understanding of customer support processes & related systems (i.e. SAP and SalesForce.com)
Strong MS office applications & presentation skills
Proficient in English
Customer Focus with strong leadership skills
Can lead objective-oriented exchange of information & initiate interdisciplinary & international communication networks within the organizational unit, with international partners on a regular basis
Can conduct expedient, structured & efficient strategic oriented discussions & difficult negotiations in order to achieve the desired results
Communicate in a constructive manner in the event of dispute resolution
Mediates escalated situation
Must be willing to work in McKinley West, Taguig
Job Types: Full-time, Permanent
Pay: Up to Php130,
- 00 per month
Benefits: - Additional leave
Flexible schedule Life insurance
- Opportunities for promotion
Promotion to permanent employee
Schedule:Supplemental pay types: Performance bonus
* Yearly bonus
