About Us
Intrepid Group Asia (www.intrepid.asia), is a leading regional Digital and Ecommerce Services Provider in South East Asia (SEA). We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services and advanced Insights & Analytics, all powered by state of the art inhouse Technology to our client base of leading international brands across >10 marketplaces and multiple social platforms in all 6 SEA countries.
Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. We also partner globally with companies strong in other regions, such as in the Americas and Europe.
We deliver differentiated value to both the world's largest consumer product companies and fast-growing brands thanks to our expertise, scalability, global reach, and highly sophisticated AI and data-powered solutions. These solutions might range from simple self-service software to outsourced administration of digital commerce marketplace operations, and all in between.
With multiple locations and hubs in Singapore, Thailand, Indonesia, Vietnam, Philippines and Indonesia, Flywheel Southeast Asia's dedicated team of >600 digital commerce and media experts are committed to providing our clients with access to vast untapped markets and solutions for major digital marketplaces in the region.
The Role
A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
Your responsibilities will include:
Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
Content management & optimization
Campaign strategies & execution
Chat response representation of the brand/seller
Operations capacity and process implementation
Progressive revenue trend and overall online sales performance
Foster client relationships; work with sales and marketing teams and other support teams available
Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
Ensure clients needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
Positive client NPS
Who we look for - the ideal profile:
Fluent in English
Experience with business fundamentals
Minimum 4 years of eCommerce background preferably from a brand/platforms/enablers industry
Proactive self-starter who understands Intrepid vision & mission and can be the company's best service ambassador
Excellent negotiation skills
Strong interpersonal skills (empathy & flexibility)
Proficient in excel and powerpoint
What we offer:
Excellent and competitive compensation package
Professional and open international working environment culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
