Senior IT Support Operations Engineer (Okta, ITSM) | Remote WFH

Key Responsibilities:

Okta/IdP Administration:

• Add/maintain SAML SSO and SCIM provisioning for our enterprise systems.
• Use best practices such as Group Rules, etc. to support maintainability and automations.
• Support integrations between Okta and other systems (HR, ITSM, etc.) for onboarding and other automations.
• Manage MFA and device security rules.
• Troubleshoot integration issues and provide technical support.

ITSM Management:

• Optimize ITSM processes using the company's ITSM FreshService environment.
• Develop and maintain standard operating procedures (SOPs) for IT systems and processes.
• Manage incident resolution, problem management, and change management activities.

Orchestration and Automation:

• Implement and maintain orchestration tools to automate routine IT tasks and workflows.
• Develop and deploy automation scripts using scripting languages like Bash, JavaScript, Python or PowerShell.
• Integrate orchestration and automation solutions with ITSM systems and other IT tools.

Integration:

• Design, develop, and deploy integration services and APIs to connect various IT systems (Freshservice, Okta, etc.)
• Troubleshoot integration issues and provide technical support.

Technical Support:

• Provide technical support for IT systems and applications.
• Respond to user inquiries and resolve issues in a timely manner.
• Collaborate with cross-functional teams to address complex technical problems.

Qualifications:

5+ years of experience in IT operations and/or Systems Administration.

2+ years of experience in Okta and/or other Identity Management administration.

2+ years of experience in IT Service Management software administration, (e.g., Freshservice, Servicenow, JIRA etc)

Expertise in orchestration and automation tools (e.g., Okta Workflows, Workato, ServiceNow Flow/Workflow, PowerAutomate, Boomi, Freshservice Flows, etc.).

Proficiency in scripting languages (e.g., Bash, JavaScript, Python, PowerShell).

Experience with integration technologies (e.g., APIs, web services).

Excellent problem-solving and troubleshooting skills.

Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively.

Highly organized and capable of multitasking in a fast-paced environment.

Follows Change Management procedures required for safe, approved and well- documented changes to critical systems

Ability to work independently and as part of a team.

Work schedule/setup:

Permanent WFH - laptop will be provided

Nightshift schedule (9pm-6am), Monday to Friday

What we offer you:

• Competitive salary package with exceptional benefits such as 500K HMO coverage + 2 free dependents upon regularization (after 6 months)
• Night Differential Pay
• Continuous career development
• Exposure to latest technologies