Position Responsibilities
Do you like getting to know people Do you enjoy solving problems We are looking for someone to join our team and grow their talent and career.
As a Senior Integration Technical Support Analyst, you will help our customers resolve their questions and issues regarding both our internal and external software product integrations through phone, chat, and email. The most successful person in this role is warm, friendly, and likes assisting others. This isn't a call center job - you will collaborate with the customer, product engineering, product management, and senior team members to work the cases to resolution.
As your knowledge of our products and industry grows, you will make a difference with our customers, contributing to the smooth operation of their business.
If you are recently re-entering the workforce, looking for a professional change, or just starting out your career, we invite you to apply. We'll provide the product and tools training, and you'll be surrounded by a supportive and collaborative team.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Qualifications
- 2+ years of customer service or software support experience
- Work experience in a technical discipline or a related college degree
- Excellent time management and organizational skills
- Outstanding English communication skills, both oral and written
- Strong listening skills
- Ability to problem-solve by researching and troubleshooting customer questions
- Self-motivated and proactive team member who utilizes time efficiently, shares knowledge, and is receptive to others ideas
- Desire to exceed customer expectations by providing world-class customer service
- Experience implementing or supporting APIs and Web Service integrations preferred
- Experience with automation platforms (e.g., Workato, Boomi, Jitterbit, etc.) is a plus
- Available to work US business hours
