Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary
Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Position Responsibilities
Do you like getting to know people Do you enjoy solving problems We are looking for someone to join our team and grow their talent and career.
As a Senior Integration Technical Support Analyst, you will help our customers resolve their questions and issues regarding both our internal and external software product integrations through phone, chat, and email. The most successful person in this role is warm, friendly, and likes assisting others. This isn't a call center job you will collaborate with the customer, product engineering, product management, and senior team members to work the cases to resolution.
As your knowledge of our products and industry grows, you will make a difference with our customers, contributing to the smooth operation of their business.
If you are recently re-entering the workforce, looking for a professional change, or just starting out your career, we invite you to apply. We'll provide the product and tools training, and you'll be surrounded by a supportive and collaborative team.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Qualifications
- 2+ years of customer service or software support experience
- Work experience in a technical discipline or a related college degree
- Excellent time management and organizational skills
- Outstanding English communication skills, both oral and written
- Strong listening skills
- Ability to problem-solve by researching and troubleshooting customer questions
- Self-motivated and proactive team member who utilizes time efficiently, shares knowledge, and is receptive to others ideas
- Desire to exceed customer expectations by providing world-class customer service
- Experience implementing or supporting APIs and Web Service integrations preferred
- Experience with automation platforms (e.g., Workato, Boomi, Jitterbit, etc.) is a plus
- Available to work US business hours
Travel Requirements
No
Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (Personal Data) to administer and evaluate your application. We are the controller of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. 
