Job Title
Senior HR Advisor
Job Description Summary
This individual will demonstrate and execute all functions of the HR Advisor role, but with additional responsibilities and scope as outlined below.
Job Description
About the role
Responsible to provide Shared Services Tier 1 level support to include 15,000 employee base
Respond to questions regarding standard HR practices, procedures and tools to assist employees
Collaborate and liaise with various stakeholders and HR Centers of Excellence
Provide guidance and support with full-cycle employee transactions in HRIS systems (Workday) via Manager or Employee self-service (MSS, ESS)
Maintain documentation and reporting within HRIS and HR Case Management tool
Meet standard Service Level Agreements (SLA's)
Create/edit written communications, reports, or other items on a daily basis
Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)
Communicate successfully using multiple types of technology email, phone, messaging, etc.
Administer HR processes including Leave of Absence, New Business Accounts / Mergers & Acquisitions, severance preparation and Employee Referral process
Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings
Maintain direct ownership of tasks/projects
Maintain confidential department records and office files in accordance with internal company procedures
Perform all the duties of the HR Advisor but under limited supervision for routine situations
Advise on tier two cases that are not routine and require experience and analysis to solve
Provide assistance and training to HR Advisors
Perform self-directed work on a regular basis, with a focus on gaining exposure to more of the complex tasks within HR Services
Contribute to project-specific work; work may be moderately complex
Regularly advise and solve problems that are routine in nature, as well as those requiring interpretation or deviation from standard procedures.
Communicate information that requires some explanation or interpretation.
Help maintain documentation and guidelines to establish standards and procedures for handling employee questions
About You
Associate Degree (Bachelor Degree preferred)
2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
2+ years of experience in HR Advisor role
Experience with Workday
Strong customer service skills
Excel working in a very fast paced environment
Organized; detail oriented; versatile
Demonstrates self-direction and ability to work under moderate supervision
Demonstrates ability to be a leader among peers, through mentoring and training new HR Advisors
Proven critical thinking and problem-solving skills
Exceptional interpersonal skills
Demonstrates strong verbal/written communication skills
Demonstrates sense of urgency, prioritization, flexibility, and adaptability
Proven record of excellent internal and external customer service
Ability to work independently and demonstrate ownership of job tasks
Why join Cushman & Wakefield
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:
Being part of a growing global company;
Career development and a promote from within culture;
An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
