Assist in managing the overall day to day running of all the aspects of the hotel, including occupancy, front desk, food and beverage, event/banqueting (if any). Required to understand the overall operations of the hotel while specializing in different area- Assist in keeping track of modern trends in hotel room management to continually improve the hotel's facilities and services rendered to guests.
Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests specific requirements are addressed in an efficient manner.- Control room availability for walk-ins and establish accountability for guests departure dates and times.
Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Understand and carries out duties in line with Hotel Emergency Procedures.
- Responds promptly to any operational requests from Front Office and other hotel departments.
Other ad-hoc duties
QUALIFICATIONS
- Bachelor's degree in hospitality, business administration or relevant field
Minimum of 3 years experience in hotel management or a similar role
- Outstanding interpersonal communication and customer service skills
* Exceptional leadership abilities with great attention to detail.
Job Type: Full-time
Pay: From Php20,
