Our Partner Client is an information technology solutions provider offering IT consulting services & support, custom programming & application development, infrastructure & build-outs, and cybersecurity.
This is a
full-time role, on a
US shift and on a
Work From Home set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
As a
Senior Helpdesk Engineer, you are responsible for deploying, Troubleshooting, and working proficiently within the below scope of work.
- Desktop Operating Systems: Windows 7thru Windows 10, and Mac OS X
- Server Operating Systems: Windows Server 2008 and above, ESXi/VSphere
- Server roles: Active Directory, file, and print services, GPO, Terminal services
- Workstation Peripherals
- Microsoft Office software and Plugins
- 3rd party applications running on Windows and Mac computers
- Cloud Service admin such as Dropbox for Business, G Suite, etc.
- Computer networking and connectivity
- Firewalls: Sonicwall, Meraki, and other Firewalls and VPNs
- Ubiquity Unifi Wifi equipment
- Mobile devices -iOS and Android
- work with end users (clients) every day and resolve their issues directly
- Manage critical IT projects, such as email migrations, client onboarding, and new server installations.
QUALIFICATIONS:
- Must be a senior-level engineer who will work at the service desk
- Must have previous experience in a similar role
- Must be very confident in their abilities and have the ability to be an escalation point for junior techs.
- At least 5 years of hands-on experience supporting business clients
- At least 2-3 years of experience working in an MSP setting
- Bachelors degree in any course related to computers, information technology, or business
- Must be very good at Windows/Mac/network/internet/cloud troubleshooting methodologies
- Good Customer Relationship Management skills
- Excellent verbal and written communication skills
WHATS IN IT FOR YOU
- Full-time permanent position
- Competitive compensation package and benefits
- Be part of a dynamic US Team
- 13th-month pay
- Paid Leaves, commutable to cash
- Health insurance with dental coverage, upon regularization
- Personal development and training opportunities
- Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)
- Employee engagement activities, team outings, sports activities, and events
(Offer package will be based on level of expertise)
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TikTok : https://www.tiktok.com/tahche.careers
Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA
Apply now and be part of Tahche!
