The role of the Senior Governance Specialist is to ensure the International Governance team provides excellent services to our customers and promote that idea through the International Governance organization. The position works closely with First Advantage Operations, Client Management and Support teams to address client and program concerns and to improve the client and candidate experience through improved visibility to operations leadership, effective operations execution and improvements in key performance indicator such as turnaround time, quality, unable to verify rates and efficiencies.
Duties and Responsibilities
Participate in development process, including testing, new product initiation and requirements.
Analyze metrics and client trends to identify opportunities for proactive and strategic solutions to Operational defects.
Work with Project Teams to identify problems, analyze the data, and drive performance improvements.
Analyze performance trends against Service Level Agreements and operational goals.
Update/maintain Operational systems and documentation to ensure change controls are in place.
Educating and expanding global knowledge with First Advantage teams or clients.
Qualifications
- Bachelor's degree in Business Management or any equivalent courses.
- 3-5 years of industry experience or equivalent
- Strong writing and verbal communication skills
- Strong written and verbal English language skills.
- Ability to think strategically and to lead
- Customer First mindset
- Proficient in MS Office
- Strong analytical skills
- Attention to detail
- Experience in reporting on key metrics
- Strong decision-making skills
- Adaptable/flexible; able to manage competing demands and changing priorities in a fast-paced environment, perform multiple tasks simultaneously, accept and handle regular interruptions, and manage/meet tight deadlines.
- Result driven
- Organized and able to manage multiple tasks
- Day shift schedule
- Permanent work-from-home setup
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
