This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
First Shift (Days)
Environmental Conditions
Office
Job Description
Position Summary:
The Senior Finance Operations Representative role at Thermo Fisher Scientific Inc. offers an exceptional opportunity to join an extraordinary team dedicated to detailed financial operations. You will play a critical role in leading end-to-end finance tasks, ensuring the highest standards of accuracy and efficiency. This position is perfect for an ambitious professional with shown expertise in finance and a passion for achieving excellence in all aspects of their work.
Responsibilities
- Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
- Place accounts on hold, supervise closely, and release orders promptly upon payment or evidence.
- Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
- Update core systems manually to accurately reflect credit limits, hold status, etc.
- Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
- Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
- Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
- Engage with Sales, Customer Services and Team Leader to resolve problem accounts and settle when accounts should be placed on hold.
- Log, review and supervise customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
- Allocate credits in consultation with Cash allocation team, and customers.
- Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
- Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
- Ensure the performance of all tasks is carried out in accordance with com
- pany policies, internal controls and Sarbanes-Oxley requirements.
- Additional tasks may include:Assist the cash application team where required (remittance request etc.).
- Assist with the company's e-invoicing process, if relevant.
- Train and mentor new employees joining the Order-to-Cash (OtC) Department.
- Other additional duties or tasks may be assigned periodically by the Line Manager.
Skills & Qualifications Required
- Skills:
- Effective interpersonal skills are required to interact with internal and external customers, address issues, provide updates, and lead negotiations.
- Proven attention to detail and accuracy.
- Showed strength in collaborating effectively with a wide range of people to achieve common goals
- Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
- Problem-solving and analytical ability.
- Willingness to train and mentor newcomers.
- Qualifications and experience:
- Fluent in English.
- University or College degree / degree in accounting or finance is an advantage.
- Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
- Relevant software application proficiency is strongly preferred (e.g., Oracle E1, SAP, CForia, etc.).
- Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
- Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.
