Job Summary
Overall responsibility for the performance of the operations manager, process leads and associate. The Client Operations Manager must ensure high-level client engagement and satisfaction
Key Responsibilities
- Ensures constant client engagement, resolution of escalations and achievement of expectations.
- Formulates continuous improvement plans resulting to added value to the client.
- Initiates up-sell of existing or additional F&A service facilities
- Manages division revenue and expenses.
- Assists Director in formulating new product services and cost managing methods.
- Evaluation of business review and identification of client's risk and opportunities.
- Works on issues of diverse scope where analysis of the situation requires understanding and evaluation of current business trends.
- Evaluation of Ad hoc operational reports for the groups as requested by management.
- Resolves and reviews issues affecting Company compliance, legal requirements and customer/company objectives
- Coordinates with clients on incidents, issues or additional/modified instructions
- Directly responsible for the performance of his/her team members.
- Identifies, trains and develops team members
- Implementation of process improvements and capacity utilization.
Baseline Qualifications
- Graduate of an accounting course, must be a CPA
- 8+ years of experience in the field of Accounting
- Worked in Business Process Outsourcing or shared service setup.
- Specialized in BPO, Shared Services or Finance Operations.
