Senior Desktop Engineer

Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.

At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:

• Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
  

• Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
  

• Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
  

• Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
  

• Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
  
  Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team.
  
  Visit our website at www.mtscloud.com to explore how we drive innovation and value for enterprises world-wide.
  
• Purpose of the Role:

To provide support to all internal and external customers; instructing, mentoring and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service to MTS customers. Lead by example and foster a continual improvement culture.

• KEY RESPONSIBILITIES:

The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability.

• Leading the team

Team activities to make sure that there is sufficient cover at all times for the delivery activities,

• Responsible for updating team schedule with client activity, training holiday, sickness etc.

Induction and build capability through on-going training and coaching of team members

• performance: provide development plans and conduct appraisals which encourage employee engagement.

Senior management with the recruitment of new team members.

• In a professional and pragmatic manner, respecting all employees throughout the business according to our Code of Conduct

To a better working environment for yourself and your co-workers. This

• Self-awareness, initiative, accountability, persistence, resilience, patience, perceptiveness, and emotional regulation.

Aware of your health and safety responsibilities and co-operate on all Health and Safety matters and rocedures, taking care of yourself and others.

• Operational Excellence

• Opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency,

The activities of the Service Delivery engineer in the assigned Geographic area e.g., North Asia, ASEAN and India; provide support and advice to team members.

• Performance and lead the team to achieve key performance indicators (KPIs), Service Level Agreement (SLA) or Service Level Objective (SLO) for both incident and Service Request and provide an excellent service to customers.

That Issues are

• That standard operating procedures are documented and maintained.

Written reports such as Incident management, Activities report, when required to do so,

• Requirements:

Five to ten years working experience in a customer service, technical service or equivalent technical role

• Bachelor's degree with major in Telecommunications/Electronics/Computer Sciences, or equivalent degree

Good technical troubleshooting knowledge of data network,

• Knowledge of SIP, VOIP telephony and Contact Center

Knowledge of large storage system,

• Language Requirements: English professional

Job Type: Full-time

Pay: Php30,305.80 - Php48,269.76 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have knowledge of SIP, VOIP telephony and Contact Center

Language:

* English (Required)