The role of Senior Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA). The role's primary function is supporting Isentia and Pulsar customers, by driving adoption and usage of the platform and services, as well as leading junior members in a fast-paced environment.
This person will be instrumental in ensuring that customers are deriving value from their subscription - this will be done through understanding their business needs, responding to support queries, configuring the Isentia and Pulsar platforms, conducting training sessions and coordinating with other departments to resolve customer issues.
As well as supporting existing customers, this team will work closely with Account Management and New Business on pre-sales activities such as demo/trial setups, volume checks and reviewing monitoring requirements (keyword checks).
Requirements
- Bachelor's Degree of any 4-year course
- Competency in Microsoft Office and GSuite is a must
- Proficiency in English and other local languages is a plus
- Must have good time management skills, able to provide positive approach to difficult situations.
- Team player
Benefits
Hybrid setup - at least twice a month office day
HMO upon regularization
Training & Development
