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TTEC Customer Care Management Philippines Inc

Senior Customer Service Representative

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  • 2 months ago
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Job Description

As a Senior Customer Service Representative at TTEC, working onsite in Cebu, you will play a key role in delivering exceptional customer service by resolving customer issues and providing product consultations. You will be part of a vibrant team that prioritizes bringing humanity to business. All new hires between September 1 to November 30 will have a chance to win a Samsung Galaxy Z Flip 6.

Roles and Responsibilities

  • Answer incoming communications from customers.
  • Conduct research to provide accurate solutions to customer inquiries.
  • Resolve issues efficiently, escalating when necessary.
  • Provide compassionate consultations on products and services.
  • Some upselling of products or services may be required.

Requirements

  • 1 year of BPO customer service experience (if you've completed Senior High School or 2 years of college).
  • 2 years of BPO customer service experience (if you've completed High School).
  • Ability to explain product or service knowledge effectively.
  • Basic computer experience.

Diploma, Bachelors/ Degree

Date Posted: 19/09/2024

Job ID: 93566753

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About Company

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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