Senior Collections Agent

Job Description:

We are seeking an experienced and highly skilled Senior Collections Agent to join our dynamic team. As a Senior Collections Agent, you will be responsible for managing a portfolio of high-value accounts and implementing strategic debt recovery initiatives to maximize collections while maintaining positive customer relationships. This role requires a proven track record of success in high-end debt collection and a commitment to delivering exceptional results.

Responsibilities:

• Manage a portfolio of high-value accounts and prioritize collection efforts based on account aging and account status.

Contact debtors via phone, email, and written correspondence to negotiate payment arrangements and resolve outstanding debts.

• Conduct thorough account reviews and analysis to identify collection opportunities and develop customized collection strategies.

Utilize skip tracing techniques and investigative tools to locate and contact debtors who have become unresponsive.

• Collaborate with internal teams, including legal, compliance, and customer service, to resolve complex collection issues and disputes.

Maintain accurate and detailed records of all collection activities, communications with debtors, and payment arrangements.

• Provide regular updates and reports on collection performance, trends, and challenges to management.

Stay current on industry trends, regulations, and best practices in debt collection to continuously improve collection processes and outcomes.

• Mentor and train junior collections agents to enhance their skills and productivity.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.

Minimum of 3 years of experience in high-end debt collection or related fields.

• Proven track record of meeting or exceeding collection targets and performance metrics.

Strong negotiation and communication skills, with the ability to effectively interact with debtors from diverse backgrounds.

• Excellent problem-solving skills and attention to detail.

Proficiency in using collection software and CRM systems.

• Ability to work independently and collaboratively in a fast-paced environment.

Professional demeanor and a commitment to ethical debt collection practices.

• Relevant industry certifications or training is a plus.

Can work on a night shift.

• This role is a full time onsite.

Job Type: Full-time

Pay: From Php30,

• 00 per month
  
  Schedule:
• 8 hour shift

Monday to Friday

• Night shift

Supplemental pay types:

• 13th month salary

Language:

* English (Preferred)