We are on a mission to leverage the power of AI at the centre of small business data to enable simple and effective end-to-end digital marketing, igniting the spark that propels SMBs to reach their true potential!
- We value in-person interactions and believe they foster better teamwork, engagement, and collaboration. As such, this position requires full-time work from our office in Goa.
Responsibilities:
- Provide exceptional client satisfaction by guiding them through the initial onboarding process and managing their campaigns once their website is live.
- Regularly communicate with clients to understand their needs and ensure their expectations are met.
- Expand clients to packages or additional products as business needs dictate, such as Google or Facebook Ads, to maximize their online presence and drive results.
- Retain clients by building strong relationships and providing ongoing support and value.
- Maintain account history and client interactions by updating Salesforce regularly.
- Lead and mentor junior account managers to enhance team performance and client satisfaction.
Requirements:
- 5+ years of experience in account management or client-facing roles in the digital marketing industry.
- Tech-savvy with a strong understanding of digital marketing concepts.
- In-depth knowledge of SEO and social media marketing, with Adwords and Analytics certifications.
- Experience with Salesforce or other CRM tools.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Ability to work independently and as part of a team.
If you are passionate about digital marketing and client success, we want to hear from you!
