Verticurl (a WPP Company) is currently evaluating top candidates for a Senior Client Services Director to be a critical member of our growing team in Philippines. High caliber professionals from around the world are joining our team for the opportunity:
- To join a very fast-growing global organization that specializes in Marketing Technology
- To work with talented and multi-cultural colleagues and agency partners in APAC
- To be constantly exposed to learning new MarTech
This position is a unique opportunity for a Verticurl team member to serve as a trusted consultant to our clients and partners by ensuring they achieve success in MarTech.
Customer and Partner Success:
- Drive and manage client relationships. Develop data-driven success plans for clients that outline their critical success factors
- Build strong relationships with clients, partners and marketing leaders to provide data-driven and strategic advice on channel expansion, MarTech or channel optimization, and business growth
- Work with regional heads of Client Service team, MarTech functional team and regional sales to provide recommendations for clients. Drive successful execution of these marketing programs in the country.
- Manage new prospects from the lead stage to opportunities stage to deal closure. Regularly monitor customers for potential additional revenue opportunities.
- Drive and coordinate pitch proposals and contract negotiations
- Prepare proposal on the non-technical scope
- Perform sales and pitch presentations
- Support pre-sales and sales activities in Philippines
- Lead and work effectively with different multinational agencies and vendors.
- Conceptualize and lead workshops for clients.
Project Management:
- Help oversee project plans with the delivery team, monitor task completion, and achieve project milestones
- Prepare for customer engagement reviews on project status and follow quality assurance procedures
- Lead marketing insights projects by analyzing client channel strategy, data and performance and effectively communicating findings
- Help clients identify the right marketing key performance indicators, highlight areas of improvement, and influence strategy
- Prepare quarterly business reviews to share marketing insight and industry best practices.
- Lead / oversee Weekly In Progress Meetings
- Works closely with the Technical team to prepare Tech and Functional Documentations.
- Oversee effective and quality operations of offshore team.
Skills & Qualifications:
- This position requires a minimum of 8+ years of digital marketing experience specializing in customer experience, marketing automation, and CRM.
- Possess experience in data-driven marketing; experience in an agency role is a must with strong knowledge in marketing technologies such as Salesforce Marketing Cloud, Adobe Campaign, Adobe Experience Manager, Magento, etc.
- This role is based in Manilla, Philippines
- Exceptional written and oral communication skills in English is a must.
- Ability to apply creative and analytical thinking and provide solutions in an always dynamic work environment.
- Must be able to work independently and function as a strong team player in a multicultural and multi-agency environment.
- Pro-active, resourceful, detail-oriented and capable of handling a high volume of work.
- Results-oriented and a strong ability to prioritize and meet deadlines.
- A positive attitude is a must and a desire to grow within an emerging organization
- Must be able to guide, give feedback, and mentor Client Services Managers and Client Services Executives
