Senior Client Relationship Manager
About us:
We are Flexhive, part of the Hudson Group. We are the largest privately-owned recruitment and staffing company in the APAC region, with over 40 years of experience in discovering top talent for organisations and helping people realise their career potential.
Our Flexremote business is recruiting for 100% remote (WFH) roles based in the Philippines for one of our top Australian Clients. You will be working directly for our client but will also join a rapidly growing community of more than 100 professionals across SE Asia with Flexremote.
Want to work with our clients Here are some employee benefits and entitlements:
Competitive salary package
100% work-from-home (no traffic!)
13th month pay
Gov't contribution
15 days annual leave
1 day birthday leave
HMO
About our client:
They are a global training and development company headquartered in Australia, partnering with large corporations and SMEs across various sectors worldwide. They are dedicated to elevating organisational success by transforming communication, leadership, and resilience capabilities, building a thriving internal culture.
They're passionate about making an impact and are looking for a Senior Client Relationship Manager (CRM) to join our team and help us achieve exceptional client relationships that drive growth and success.
About the role:
As our Senior Client Relationship Manager, you'll be a vital link between us and our clients, responsible for building and nurturing meaningful relationships that lead to ongoing success. You'll collaborate closely with our Business Development (BD) team, ensuring strategic, proactive engagement with clients and playing a key role in driving client interactions from initial contact to project delivery.
In addition to your CRM responsibilities, you'll lead and support a team of Virtual Assistants (VAs), advocating team expectations and fostering a collaborative, high-performing team culture. If you're ready to make an impact and thrive in a dynamic environment, we'd love to hear from you.
This is a full-time, ongoing position and you will be working in Australian Time zone. The salary for this role is 60,000 70,000 in PHP per month (depending on experience).
Key Responsibilities
Senior CRM Accountabilities & Responsibilities
- Manage the lead process in Salesforce (Customer Relationship Management Platform) and Trello (Collaboration Tool), including but not limited to; updating and managing the Leads and partnering with the BD on nurturing leads and all sales opportunities until the sale in confirmed and opportunity is handed over to the Client Program Manager (CPM) Team, who are responsible for taking the sale to point of delivery.
- Work alongside the BD to help build engagement and deepen relationships across priority accounts. Proactively maintain a forward plan to keep client conversations in motion and to ensure contacts stay warm. Attend key client meetings with BD to learn more and carry forward actions and next steps.
- Along with the BD, build trusted relationships across all parts of the client's business to ensure we attract repeat business and enable easier project management of deliveries. Work alongside the BD to create and carry forward the strategy for each client and help to ensure enough activity is being generated to meet sales targets.
- Create proposals to meet client outcomes, based on client interactions and/or BD notes, follow up on proposals that are outstanding, including follow up emails and setting up BD calls as required.
- Proactively manage upcoming items in the diary for the BD. Including but not limited to; liaising with the BD to ascertain what needs to be shared or read by clients prior to meetings, ensuring calendar notes are relevant and ready for BD meetings and identifying the value of sharing other information (such as previous programs run relative to the client).
- Be active on Linked In with clients and keep an eye out for client movement and alert the BD.
- Convert leads to opportunities in Salesforce and reporting/updating the status of the opportunity as it progresses to the BD and in weekly sales meetings.
- Work across multiple time zones to schedule and join in an active capacity initial client meetings and calls and/or meetings for existing, inactive clients to keep the relationship warm.
- Project management of significant events or programs once sold to ensure CJM have the right impact for our customers. This includes but not limited to; developing RACI's, identifying and liaising with relevant stakeholders (including client check-ins), communicating project steps and following up to ensure they are actioned accordingly and determining the relevant design.
- Responsible for sales administration as required, including but not limited to:
- Working with Finance for setup of new clients
- Saving client emails and documents into Dropbox (File Hosting Service) and Salesforce
- Updating details in Salesforce
- Downloading and saving Zoom recordings of sales meetings to Dropbox and arranging transcripts
- Reviewing, filing and actioning any meeting notes
- Working with Finance to follow up on purchase orders and payments
- Responsible for scoping out and planning dates for programs, debriefs and group coaching calls, up until the program is won and handed to the CPM Team.
- Prepare and managing the Statement of Work (SoW) process once a project is won.
- Manage the Executive Coaching process.
- Manage Facilitation only clients.
- Maintain awareness of broader market trends and share anything relevant that will support the company's sales motions and strategic direction
Leadership
- Act as a team leader for the VA team, taking accountability and helping to drive strategic outcomes, values and desired team culture, along with other business initiatives as they arise.
- Be a role model for team behaviour and excellent communication.
- Responsible for training new team members, ensuring to be actively investing in their development and successes, including recruitment of new team members when required.
About you:
The ideal candidate is a proactive self-starter with high emotional intelligence, who excels in dynamic, high-pressure environments. They value honest and open communication, bring a growth mindset to every challenge, and take pride in delivering detail-oriented work. This individual thrives in a collaborative, results-driven environment and is committed to making a meaningful impact. Experience in coaching or education is highly regarded.
Requirements:
- Minimum 4 years experience in a client facing or client supporting role (sales/ customer service)
- Experience in professional services provision such as consulting, training, coaching, accounting, legal
- Superior interpersonal and communication skills, and experience communicating at all levels
- Excellent English comprehension and writing skills
- Demonstrated relationship building skills across multiple stakeholders (Executive Assistants to CEOs)
- Commercially minded, able to identify solutions for customer needs
- Advanced skills in computing packages including MS Office, Google, Dropbox and Apple products
- Experience with CRMs (Salesforce or similar)
- Advanced administrative skills
- Solid analytical and problem-solving skills
- Strong multitasking and organizational skills
- Ability to think and act quickly and make decisions strong commercial decisions
- Customer centric approach with an acute attention to detail in their work
- Related tertiary education (eg. Customer Service/ Business/ Communications)
- Team management
- Experience and track record of managing projects
- Experience working within the coaching and/or education industry
Sounds like you Make sure to apply!
