We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Job Description
What you get to do in this role:
- Participate in strategic initiatives that impact the tactical approach to Technical support as well as influencing policies, workflows and performance standards
- Supervise current projects and coordinate all team members to keep workflow on track. Ensure all related activities are delivered with a focus on customer service and quality
- Coordinate internal resources, ensuring that projects remain within schedule.
- Work on programs targeted to support Operations initiatives for the Support Delivery organization in driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communications, compliance, quality, systems rollout, education/training coordination and liaison activities between cross-functional entities.
- Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
- Organize meetings, update schedules, and facilitate communication among stakeholders.
- Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan
- Assess current systems, best practices, quality, service and introduce improvements to ensure operations stays in line with growing business needs
- Represent Support Operations and interface effectively with cross-functional teams, senior-level business executives and customers
SPECIALIZED KNOWLEDGE & SKILLS
- Working functional knowledge to translate business requirements into data/code modifications.
- Working knowledge of reporting and data toolsets to affect required changes.
- Ability to communicate complex information between business and technical organizations
- Translates tactical plans and goals into actionable tasks and understands operational impacts to tactical plans
- Strong customer service and teamwork skills while affecting change independently, insuring cohesion of entire solution. Professional demeanor to maintain and enhance relationships.
- Handles complex aspects of position with some oversight, such as:
- insuring impacts to upstream and downstream are accounted for
- operate with the security and data protection architecture and corporate policies
- Maintains and account for segregation of duty in both functional and technical solutions
- Interact with vendor support to troubleshoot issues
- Ability to incorporate professional concepts and company policies and procedures into solution of a wide range of difficult problems in imaginative and practical ways.
- Ability to work with limited direction to independently determine and develop an approach to solutions that contribute to the development of the organization's goals and objectives.
- Ability to provide resolutions to problems of complex and diverse scope where analysis of data requires evaluation of identifiable factors and impacts to/from business processes
Qualifications
To be successful in this role you have:
- Minimum 3 years of industry experience
- The candidate must be having a strong desire to learn new technologies.
- Strong cross-functional Program/Project management skills including planning, scheduling, monitoring and stakeholder reporting
- Ability to work independently and in a team environment
- Ability to set clear direction by defining goals and priorities, and evaluate/support the business needs
- Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
- Excellent problem solving and interpersonal communication is a strong requirement
- Demonstrates critical thinking skills, assimilates, and implements new information rapidly and thinks strategically
- Excellent analytical thinking, analysis, and problem-solving skills
- Strong verbal and written communication skills, including negotiation, presentation, group facilitation, and influence
- Must be able to quickly pick up tools, systems, and processes
- Demonstrates specific service and operational skills necessary to achieve established and stretch business goals
- Must be able to work effectively with cross-functional teams while representing Support and work with others in collaborative fashion.
- Must be able demonstrate thought leadership by thinking strategically
- Develop and deliver presentations across various levels of the organization
- Must be able to prioritize and manage multiple efforts based on needs of the business
- Utilize active listening to ensure feedback drives new initiatives and identifies areas of improvement
