25 Openings
Taguig
Role description
The Customer Service Associates provide exceptional customer service via inbound Call Center Operations.
Duties/Responsibilities:
Receive and respond to inbound phone calls for customer assistance
Respond to outbound phone call requests
Document all calls in ticketing and tracking systems
Respond to customer inquiries and provide data to customers within a required time frame
Act as liaison between claims department and providers
Research customer claims in the primary payor systems
Ensure highest level of customer service on every call
Perform other duties as assigned or necessary
Required Skills/Abilities:
High school degree required
3 months of call center experience
Knowledge of Medicare/ Medicare Advantage plans an advantage
Maintain a full comprehensive understanding of the covered plan benefits
Excellent verbal and written communication skills
Attention to detail and problem-solving skills
Basic understanding of MS Office applications, especially Word and Excel
Amenable to work onsite (Taguig), nightshift and fixed term employment. Flexibility to work on some weekends required depending on business need
Skills
Healthcare,Call Center,Call Center Operations
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process.
