ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for 2023 - #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.
The duties of the
Senior Billing Analyst include ownership of the billing process through daily invoicing, assisting with the resolution of customer billing inquiries, and daily collections e-mails, dunning system management, and escalation of delinquent payments in a high volume, fast paced, goal oriented team.
Responsibilities:
- Manage the full billing process, including the timely issuance of invoices and credit memos
- Ensure accurate invoicing aligned with customer contracts, subscription plans, and true-ups.
- Respond to all customer inquiries concerning billing and record information in a timely manner
- Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to both external and internal teams
- Meet defined department goals and activity metrics
- Provide customer service regarding collection issues, resolve customer discrepancies and short payments
- Collect on all aged outstanding accounts via email correspondence
- Monitor collection status of larger balances and provide weekly updates to direct manager
- Accountable for reducing delinquency for assigned accounts
- Maintain an updated status report for all overdue accounts
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Alert leadership of potential risks and exposures
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Be a team player
Requirements:
- Bachelor's degree in a Finance/Accounting/STEM related field or equivalent work experience.
- 3-5 years High Volume billing or Accounts Receivable role, preferably in a SaaS or subscription-based environment.
- Knowledge of Billing and Collections procedures and best practices
- Proven verbal and written communication skills with all levels of customer contacts, sales personnel, colleges, and internal legal team
- A high degree of diplomacy and urgency
- Experience with NetSuite and Salesforce
- Commitment to excellent customer service
Unsure if you meet all the qualifications of this job description but are deeply excited about the role We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We're a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don't care where you're from, what you look like, or who you're in a relationship withwe hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
