Senior Application Specialist

A Senior Application Specialist is a mid-level professional with extensive subject matter expertise in the assigned business application(s) and Business Application Group's platform focused on end-user support, continuous improvement, and optimization of business application service operations, thus enabling a high-quality end-user experience.

Productivity and Quality

Lead smooth and quality-assured transition of application features from development to production environments

Drive continuous improvement initiatives and optimization of business application service operations

Lead the development of the Operations Enablement service catalogue to further improve service delivery

Run/Lead small to mid-sized projects related to operations Collaboration

Foster an active collaboration among peers within the Operations Enablement Chapter

Effectively communicate and lead operations support interactions with platform stakeholders, particularly during major incidents

Proactively establish and maintain good working relationships with business users and platform team members

Increasingly interact with mid-level business leaders to align on their business application vision and priorities related to operations

PROGRESSION GUIDELINES 6 Leadership

Considered a go-to subject matter expert for at least one of the core Operations Enablement functions: release, knowledge, performance, problem management & RCA/post-mortem analysis, customer engagement, operational analytics, and cost optimization

Recognized by others including both peers and customers, for service operations excellence

Stay on the leading edge of business application service operations best practices

Mentor junior colleagues in developing their skills and expertise in their area of responsibilities

Identify opportunities for people development and capability building within the chapter or platform

Requirement:

• Bachelor's degree or Master's Degree is a must
• With up to 8 years of relevant working experience or working in a similar role.
• Alternatively, a fresh graduate with an excellent grade percent average may be hired directly into this role.
• A successful candidate has problem-solving, programming languages skills (e.g., Python or SQL) and knowledge of relational database
• With at least Level 2 Application Support (Java-based)
• With experience in ETL, Informatica and the likes