Manage and maintain the Security Alarm, Access Control, Key Management, Radio communications systems as well as other aspects of the security system.
Manage and maintain the security database.
Manage and administer the security ID and access badging.
Conduct troubleshooting and preventive maintenance for the system.
Manage all related documentation.
Work closely with the security team to achieve objectives.
Performs Moves, Adds, and Changes for devices.
Administer security services, technology, devices, and sites.
Performs patches.
Performs upgrades.
Works with technical team, hardware and software vendors to resolve problems.
Administrate works requests for security technology.
Regular reporting of status and problems to supervisor.
Assign problem ownership.
Perform post-issue follow-up as needed.
Engage vendor account service manager for escalation issues.
Conduct troubleshooting and preventive maintenance for the system.
Provide project and proactive technical support.
Must be flexible and provide occasional weekend and off-hours support, as well as participating in on-call rotations.
Compile metrics reports as required.
Manage and maintain all related documentation.
Participate in technical meetings, scheduled client meetings, or vendor review meetings.
Coordination of other services and systems including Lockers, Helpdesk, liaison with Information Technology; Network Performance monitoring, and any other technical services as required from time to time.
Perform all duties as directed by the Senior Manager, Security System, or the delegated authority and in accordance with all Policies and Procedures, laws, and regulations applicable to the Department and Nustar Resort and Casino.
Qualifications
Must have a minimum of 2 years of experience in customer services, preferably in security, IT, electronics, automation, or related fields.
Previous experience administering security technologies including Access Control, Security Alarm Systems, and Key Management Systems preferred, Building Management Systems, Fire Alarm Systems, and Property Management systems would be an advantage.
Knowledge with Windows based operating systems and all associated desktop hardware and software.
College Diploma or Bachelor's degree.
With relevant qualifications in Electronics, Computer Science, Automation engineering or equivalent would be an advantage.
