About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
About Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
What I will be doing:
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management and career development.
- Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to helping the team to achieve their full potential, maintain high standards & quality of work and a strong delivery.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
- Develop effective and efficient cross functional partnerships, to support the operations and influence action.
- Create, develop and maintain Training Management related items for onsite teams, such as onboarding plans, knowledge enablement scores, training success rate.
- Work closely with a number of cross functional departments, including legal and safety departments to ensure compliance.
Minimum Qualification
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 2 years Leadership experience managing managers and scaled operations teams, within T&S/Tech or similar field.
- Demonstrated experience of growing and scaling large teams in a fast paced environment and conducting strong quality management.
Preferred Qualification
- Excellent communication skills and proven record of effective collaboration with global partners and XFN stakeholders regionally and globally.
- Possesses excellent interpersonal skills and demonstrates sound judgment, as well as training and coaching skills.
- Strong analytical skills with the ability to perform complex data analysis to derive key insights
- Ability to develop strategies, prioritise projects, and ensure the delivery of high quality work under time constraints.
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
