Duties and Responsibilities (SEA FREIGHT FORWARDING).- Frontline contact of Stepan and all other exporters and agent for all sea export forwarding transactions.
Procure rates both for export and import sea freight forwarding.- Manage and Co-ordinate all general freight forwarding operation activities.
Arrange booking for all approved quotation from clients.
- Handle customer complaints or any incidents and Informs the Manager for all problems encounter.
Ability to work in a fast-paced, challenging environment is critical- Investigate and solve customers complaints, which may be complex or long-standing problems that have been passed on by customer service representative
Updates self of Customs or Import policies and regulations, changes thereof; and cascades the same to concerned clients.
- Act as a liaison between clients and operation & other Department to ensure efficient service levels are delivered to the clients.
Ensures that all customer's queries are well-investigated and resolved, and escalating queries if appropriate to the Manager.- Perform various customer service activities, including handling new existing accounts.
Maintains, grows, and builds long term relationships with customers via phone calls, emails, and job quality follow up
- Supervise, monitors and coordinates Import and Export shipments.
Approval of all request at CFS from Forwarding Staff.- Prepares monitoring reports
Prepare/submit FTEB quarterly report
- Performs other duties as may be assigned from time to time.
- EDUCATIONAL BACKGROUND / WORK EXPERIENCES
Graduate of any 4yr course preferably Bachelor of Science in Customs Administration
- Work as Customer Service Representative related to Forwarding and Shipping line's.
Excellent in English language (both oral and written)
Excellent interpersonal communication with the ability to adapt to and work within a team environment.- Superior attention to detail and problem-solving skills.
Ability to prioritize work in a multi-tasked, fast-paced environment.
- At least 2 years experience in people/service oriented job preferably on the Logistics Business.
Able to work flexible hours when required.- Proficient typing and PC skills required.
Job Type: Full-time
Schedule:Supplemental Pay:
13th month salary
