Sea Freight Forwarding Supervisor

Duties and Responsibilities (SEA FREIGHT FORWARDING).

• Frontline contact of Stepan and all other exporters and agent for all sea export forwarding transactions.

Procure rates both for export and import sea freight forwarding.

• Manage and Co-ordinate all general freight forwarding operation activities.

Arrange booking for all approved quotation from clients.

• Handle customer complaints or any incidents and Informs the Manager for all problems encounter.

Ability to work in a fast-paced, challenging environment is critical

• Investigate and solve customers complaints, which may be complex or long-standing problems that have been passed on by customer service representative

Updates self of Customs or Import policies and regulations, changes thereof; and cascades the same to concerned clients.

• Act as a liaison between clients and operation & other Department to ensure efficient service levels are delivered to the clients.

Ensures that all customer's queries are well-investigated and resolved, and escalating queries if appropriate to the Manager.

• Perform various customer service activities, including handling new existing accounts.

Maintains, grows, and builds long term relationships with customers via phone calls, emails, and job quality follow up

• Supervise, monitors and coordinates Import and Export shipments.

Approval of all request at CFS from Forwarding Staff.

• Prepares monitoring reports

Prepare/submit FTEB quarterly report

• Performs other duties as may be assigned from time to time.

• EDUCATIONAL BACKGROUND / WORK EXPERIENCES

Graduate of any 4yr course preferably Bachelor of Science in Customs Administration

• Work as Customer Service Representative related to Forwarding and Shipping line's.

Excellent in English language (both oral and written)

• SKILLS & COMPETENCIES

Excellent interpersonal communication with the ability to adapt to and work within a team environment.

• Superior attention to detail and problem-solving skills.

Ability to prioritize work in a multi-tasked, fast-paced environment.

• At least 2 years experience in people/service oriented job preferably on the Logistics Business.

Able to work flexible hours when required.

• Proficient typing and PC skills required.

Job Type: Full-time

Supplemental pay types:

• 13th month salary

Overtime pay

Ability to Commute:

• Paraaque (Required)

Ability to Relocate:

* Paraaque: Relocate before starting work (Preferred)