The Super Circle Lead for Retail CDD Netherlands is responsible for a predefined scope (segment, product or customer journey) in ING Hubs Philippines. The primary purpose of the role is to ensure that ING has a state-of-the-art CDD practice in place and is effectively and efficiently managing the CDD risk and operations of said scope.
CDD Retail comprises of the Private Individuals; Small & Medium Sized Enterprise (SME); Private Banking; and Mid-Corporates segments, and covers all applicable customer journey types (onboarding, periodic review, event driven review). As Super Circle Lead you will be responsible for one, or a combination of said segments and journey types.
The scope of the role includes:
Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels
Hierarchical management of 150 - 300 FTE (depending on complexity and maturity of the process), with 3 - 6 managers (Circle Leads) as direct reports
Functional management of supporting teams like Subject Matter Experts, Quality Review teams, Business Intelligence
Together with Netherlands CDD Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable.
Managing of key stakeholders across geographical and organizational boundaries
Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture
Accountable for promoting a continuous improvement mindset and idea generation leading to improved processes.
Ensuring compliance with the rules and procedures prescribed by Risk and Compliance (incl. business continuity and NFR), and responsible for support of internal and external audits.
Part of the local KYC management team
The role reports hierarchically to the Cluster Lead - Retail CDD in the Hubs Philippines.
Job ID REQ-10077824
