Scheduler

Seamlessly Coordinating Care, Transforming Lives!

Our client, Home Instead, is a trusted leader in the healthcare industry, specializing in personalized home care services that empower individuals to live independently in the comfort of their homes. With a deep commitment to quality and compassion, they have touched the lives of thousands of families by pairing skilled Care Professionals with tailored care solutions. Home Instead stands out for their dedication to enhancing the well-being of clients and fostering meaningful connections within the community.

Job Description

As a MedicalScheduler, you will coordinate efficient schedules for Care Professionals, ensuring high-quality service for clients. From managing rosters to matching professionals with client needs, your work will ensure continuity and reliability in delivering exceptional home care services.

• Perform various tasks to coordinate scheduling services for Care Professionals, ensuring the highest quality of service for clients.
  
• Develop and maintain effective, efficient schedules based on client and Care Professional needs.
  
• Prepare schedules that account for travel time, holidays, training, and cancellations.
  
• Maintain consistency and continuity in rotas by matching Care Professionals with clients based on training competencies and needs.
  
• Match client schedules to their specific requirements, ensuring the same Care Professional and consistent timing whenever possible.
  
• Identify and monitor high-stress areas within schedules, providing feedback to the recruitment team.
  
• Reconcile completed calls daily for accuracy in scheduling records.
  
• Manage Care Professional annual leave effectively to maintain schedule integrity.
  
• Template calls to Care Professionals to ensure consistency, updating them promptly whenever changes occur.
  
• Collaborate with the UK team using Microsoft Teams chat and video calls for seamless communication.
  

Requirements

The Qualifications We Seek

Essential Criteria

• 3-5 years of relevant experience in a similar role.
  
• Proven experience in a scheduling position within a healthcare environment or related environment, such as logistics.
  
• Strong working knowledge of IT systems, including Microsoft Office and CRM software, with the ability to learn and adapt to new technologies.
  
• Highly resilient and positive, with excellent virtual communication skills.
  
• Exceptional organizational and prioritization skills, with a proven ability to work accurately in a remote environment.
  
• Meticulous attention to detail and the ability to multitask effectively.
  
• Logical and analytical mindset with the ability to work independently and meet deadlines.
  

Core Competencies

• Driving Results
  
• Customer Focus
  
• Influencing
  
• Teamwork & Collaboration
  
• Communication & Relationship Management
  
• Living Home Instead
  
• Agile Learner
  

Role-Specific Competencies

• Adapting to Change
  
• Planning & Organizing
  
• Resilience
  

Benefits

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
  
• Competitive Salary Package
  
• Prime office location in Alabang/Makati City (Easy access to MRT stations, restaurants, and banks)
  
• Mid shift schedule
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Welcome to Emapta Philippines!

Discover endless possibilities at Emapta, where your career thrives in stability and growth. Collaborate with professionals who share your passion for excellence in a supportive, inclusive environment.

With competitive compensation, global exposure, and a culture of innovation, Emapta empowers you to achieve your professional goals while making a meaningful impact. Apply today and experience the #EmaptaExperience!