About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.
About the Client
Our client helps the world's largest enterprises and organizations automate the enforcement of access controls, compliant provisioning, fine-grained SoD analysis, user access reviews, privileged access, and continuous controls monitoring, focused on ERP solution providers. They bridge the gap between legacy software and modern technology with their suite of innovative products built to integrate with SAP, PeopleSoft, JD Edwards and more.
About the Role
As an experienced and driven candidate, you have the potential to be an integral part of a growing, global team with the ability to make a direct impact on customers success through live interaction. We are looking for a Tier II candidate that has great soft skills, driven to learn, research answers and act on the information found to solve issue. The Tier II support engineer will report into a regional manager or product lead.
What you'll do
- Self-driven to continually expand knowledge of product to successfully solve customer issues.
- Research and troubleshoot issues between Pathlock application and customers ERP system including but not limited to implementation and configuration.
- Analyze logs, configurations, and workflows to resolve issues.
- Work with multiple Pathlock teams to resolve issues within SLA and provide needed information to teams to resolve the issues.
- Write knowledge base articles and educate/train team members on resolution and troubleshooting approaches.
- Communicate resolution clearly and concisely verbally or written.
- Recommend best workflow, implementation and utilization practices promoting customer success and product adoption.
What you'll bring
- Bachelor's degree or equivalent experience.
- SQL or like database experience and ability to write/create queries.
- Has administered an ERP solution such as SAP, Peoplesoft, JD Edwards, Oracle or like.
- 4+ years working with SAP, PeopleSoft, JD Edwards, or other, ERP system.
- 2+ years working with enterprise level applications: implementing, administering and troubleshooting.
- Knowledge of application security such as SAP ECC, S4H, S4H SAAS, C4C
- Knowledge of Business Process Control and Automation.
- Certification in and ERP system or like a plus.
- Knowledge of Governance, Risk, and Compliance (GRC) Access Control.
- Knowledge of basic cloud concepts.
- Knowledge of Identity Management Solutions.
- Ability to work with global team members and customers from diverse cultures.
- Customer and team focused attitude.
- Strong English and communication skills.
