Qualifications- an IT graduate or Industrial Engineering or any related course (with good scholastic records)
has at least 4 years experience as Application Support - Is proactive, resourceful, fast learner- has experience in documentation (e.g., process flow, uat, user's manuals, etc.)
has very good communication skills
- has very good analytical skills
SAP knowledge is a plus; Payments system knowledge is a plus.- Willing to work onsite (currently, we are on hybrid setup
Can work under pressure; Multi-tasker
- Can work overtime or after office hours (healthy no depression or anxiety, fit to work, physically fit)
Facilitates seamless integration between the Back Office applications and the business lines
- Sees that production issues are responded to in a timely manner
Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.- Provides assistance to frontline tasks when the need arises
Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintains and updates technical documents and procedures
Keeps track of business operations documentation to ensure clear identification of the business issue- Manages coordination with the team
Prepares weekly maintenance and upgrading specific requirements
- Provides support to IT analysis and development team.
Must have SAP Materials Management knowledge.
- Aside from SAP, candidate needs to have experience in supporting other Applications.
Candidate needs to identify what are the issues or tickets they are handling.- Candidate needs to have experience in Ticketing Systems.
Experience in documentation (e.g., process flow, uat, user's manuals, etc.)
Job Type: Full-time
Benefits:
Schedule:
Monday to Friday
Supplemental pay types: Overtime pay
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Application Support: 4 years (Preferred)
* SAP Materials Management: 1 year (Preferred)
