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Information Technology
Summary: As an Application Support Engineer, you will be responsible for providing support and resolving issues within multiple components of critical business systems.
Your typical day will involve troubleshooting and resolving technical issues related to SAP Basis Administration, ensuring the smooth functioning of the systems.
SAP Basis Administration
Roles & Responsibilities:
- Provide technical support and troubleshooting for SAP Basis Administration, ensuring the smooth functioning of critical business systems.
- Identify and resolve issues within multiple components of the systems, acting as a software detective to solve complex problems.
- Collaborate with cross-functional teams to analyze and resolve technical issues, ensuring minimal disruption to business operations.
- Monitor system performance and proactively identify potential issues, implementing preventive measures to maintain system stability.
- Document and communicate technical solutions and best practices to stakeholders, ensuring knowledge sharing and continuous improvement.
Professional & Technical Skills: - Required Skill: Expert proficiency in SAP Basis Administration.
- Strong understanding of SAP system architecture and components.
- Experience in troubleshooting and resolving technical issues related to SAP systems.
- Knowledge of SAP system monitoring and performance optimization techniques.
- Excellent problem-solving and analytical skills.
Additional Information: - The candidate should have 3 years of experience in SAP Basis Administration. - The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of providing effective application support. - This position is based in Manila.
Job Description:
Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Initiates digital service kick-off for customers
Ensures periodic service reviews to track the service quality across a range of customers
Contributes to onboarding/transitioning customers to ECS
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Executes technical feasibility studies/solution reviews (if applicable)
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
Executes and supports problem management and continuous improvement
Support customer satisfaction surveys
Reviews SLA service credit cases
Supports commercial change requests
Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supports in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.
Location: Twice a week RTO (Uptown Tower 2/3, BGC).
Bachelors/ Degree
Role:Team Leader/Technical Leader, Software Engineer/Programmer, Systems Engineer
Industry:Information Technology
Function:IT
Job Type:Contract Job
Date Posted: 04/10/2024
Job ID: 94850623
Overview
Established in 2007 and headquartered in Bengaluru, Quess is one of India’s largest private-sector employers and integrated business service providers.
The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 500,000+ employees.
We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc.
Our business strategy is aligned with our goal of creating a more productive workforce. It includes training and skill development initiatives for better employability, helping job seekers find job opportunities easily, digitising workflows, and providing social security benefits to a wider employable population.
Quess has been certified ‘Great Place to Work’ thrice in a row in recognition of its culture that supports diversity, equal opportunity, and collaboration.
Learn more about how we drive productivity and achieve success for our clients: https://www.quesscorp.com/
Find us here:
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Website
http://www.quesscorp.com/
Phone
1800 572 3333Phone number is 1800 572 3333
Verified page
August 16, 2023
Industry
Business Consulting and Services
Company size
10,001+ employees
29,296 associated members LinkedIn members who’ve listed Quess Corp Limited or its subsidiaries (Magna Infotech - A Quess Company, Hofincons Infotech & Industrial Services - A Division of Quess Corp Limited, and 6 other companies) as their current workplace on their profile.
Headquarters
Bangalore, Karnataka
Founded
2007
Specialties
Technology & Solutions, Facility Management, Industrial Asset Management, Internet Business , and Staffing