Sap Basis Administration

Summary: As an Application Support Engineer, you will be responsible for providing support and resolving issues within multiple components of critical business systems.

Your typical day will involve troubleshooting and resolving technical issues related to SAP Basis Administration, ensuring the smooth functioning of the systems.

SAP Basis Administration

Roles & Responsibilities:

- Provide technical support and troubleshooting for SAP Basis Administration, ensuring the smooth functioning of critical business systems.

- Identify and resolve issues within multiple components of the systems, acting as a software detective to solve complex problems.

- Collaborate with cross-functional teams to analyze and resolve technical issues, ensuring minimal disruption to business operations.

- Monitor system performance and proactively identify potential issues, implementing preventive measures to maintain system stability.

- Document and communicate technical solutions and best practices to stakeholders, ensuring knowledge sharing and continuous improvement.

Professional & Technical Skills: - Required Skill: Expert proficiency in SAP Basis Administration.

- Strong understanding of SAP system architecture and components.

- Experience in troubleshooting and resolving technical issues related to SAP systems.

- Knowledge of SAP system monitoring and performance optimization techniques.

- Excellent problem-solving and analytical skills.

Additional Information: - The candidate should have 3 years of experience in SAP Basis Administration. - The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field, along with a proven track record of providing effective application support. - This position is based in Manila.

Job Description:

Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

Initiates digital service kick-off for customers

Ensures periodic service reviews to track the service quality across a range of customers

Contributes to onboarding/transitioning customers to ECS

Orchestrates the overall service/project delivery according to planned scope, budget, and milestones

Supports in de-escalations of critical customer situations

Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable

Executes technical feasibility studies/solution reviews (if applicable)

Contributes to customer release and maintenance activities

Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

Executes and supports problem management and continuous improvement

Support customer satisfaction surveys

Reviews SLA service credit cases

Supports commercial change requests

Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success

Supports in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.

Location: Twice a week RTO (Uptown Tower 2/3, BGC).