Fujitsu is the #1 IT Service Company in Japan and is ranked 7th globally. It has 80 years of rich history.
Fujitsu's Global Delivery Center in the Philippines is known as WeServ Systems International Inc. We are a subsidiary of Fujitsu Phils, Inc -- one of the country's leading ICT companies. WeServ was established in 1993 and has been operating in the Philippines for more than 27 years. In the present, we have 1500+ employees, operating 24x7, and has support services in 4 languages (Filipino, English, French, and Japanese). Our affiliation with ICT giant Fujitsu Limited Japan makes WeServ globally competent and an expert in the areas of business process, application, infrastructure, and service desk.
Key Accountabilities:
- Carry out Operations functions in line with the defined processes
- Dashboard Creation and Reporting
- Data Quality Management
- Analysis, coordination and processing of requests and relevant information
- Coordination with stakeholders on requirements and details necessary to fulfill transaction
- Preparation and submission of required deliverables
- Other tasks based on management instruction and customer requirement
- Process, Compliance, and Communication
- Lead business process across wide range of complexities
- Evaluate current process, recommend, and implement best practices and service improvements, process innovations and standardizations
- Regular review of the process and implement continuous improvement
- Liaise with the business and stakeholders to ascertain their needs and provide excellent customer service
- Maintain regular contact with the business and stakeholders to promote smooth and timely coordination
- Serve as first level escalation for process queries & clarifications while providing high level quality review of team deliverables
- Respond and resolve various queries and concerns by working collaboratively with the team, customers and stakeholders
- Work with technical team for any issues or enhancements related to the tool or system
- Ensure that updated process documentations and flow charts are in place
- Compliance review of processes according to global standards
- Primary POC for internal, external and global audits and provide necessary audit requirements
- Ensure business continuity at all times
- Data Analysis and Reports
- Provide required reports and ensure that effective and timely information is available
- Present necessary reports and status to the top management, business units, customers and stakeholders
- Data analysis, cost-benefit analysis, planning, deployment, work allocation and resource strategies related to the project
Qualifications:
- Salesforce experience as a super user or administrator, minimum 2 years (or other CRM tool)
- Effective team leader or supervisor skills
- Intermediate to advance Excel Skills
- Understanding and experience within a sales or sales operations team
- Strong communication skills (verbal & written) in English; other languages a plus
- Investigative & empathic attitude to solving customer/user issues
- Customer satisfaction-oriented
- Experience working in a call center or help desk environment as a manager or team lead
- Must be on a legal working status
These Promises are designed to capture the essence of what makes Fujitsu a great place to work.
- Work your way:We provide you with the flexibility and autonomy to work in a way that suits your needs and preferences.
- Achieve together:We foster a collaborative and supportive culture where we can learn from each other and achieve great things together.
- Trusted to transform:We empower you to make a difference and take ownership of your work.
- Do the right thing:We are committed to ethical and sustainable practices and encourage you to do the same.
- Global reach, local impact:Our global network of expertise and technology empowers you to make a meaningful difference in your local community and beyond.
