Job Description
Knowledge Level 1
Knowledge Level 1 candidates should possess the following skills & experience
- Salesforce experience as a user or super user, minimum 1 year (or other CRM tool)
- Intermediate Excel skills
- Understanding and experience within a sales or sales operations team
- Strong communication skills (verbal & written)
- Investigative & empathic attitude to solving customer/user issues
- Customer satisfaction-oriented
- Experience working in a call center or help desk environment
Knowledge Level 1
- First line support for all incoming Salesforce help desk requests
- Interaction with customers/users to resolve basic issues/requests
- Data quality metric monitoring and policing based on regional/global standard
- Update reports using standard report filters
About The Team
WeServ Systems International, Inc
WeServ Systems International, Inc. is Fujitsu's Global Delivery Center in the Philippines. As a Fujitsu company, WeServ works as a trusted partner to Fujitsu customers, providing reliable application and technology services to support the business needs.
Your future in Fujitsu
In Fujitsu, we select the best Philippine IT talents and develop them as experts in world-class IT Infrastructure, Application Development, Systems and Web Administration, Service Desks Support and Client Coordination.
